Customer Service Advisor
6 months ago
**CUSTOMER SERVICE ADVISOR.**
Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry.
**YOUR ROLE.**
You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
**The main duties of the role include**:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range
**YOUR PROFILE.**
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK
**ABOUT US.**
Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.
Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.
Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.
**SALARY AND HOURS.**
Basic Salary: £24,710, OTE £29,210 per annum
The role is an office-based environment, working hours Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am - 2pm (currently 1 in 6) to be paid as additional hours.
**BENEFITS**.
Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.
-
Service Advisor
6 months ago
Bromley, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Volkswagen Dealership in Bromley is looking to recruit a Service Advisor. About the...
-
Service Advisor
6 months ago
Bromley, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering abasic salary up to £30,000...
-
Customer Experience Advisor
6 months ago
Bromley, United Kingdom Stephen James Automotive Limited Full time**BMW Customer Experience Advisor** Stephen James BMW has a great opportunity for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with...
-
Customer Experience Advisor
6 months ago
Bromley, United Kingdom Stephen James Full time**BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).** Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a...
-
Service Advisor
6 months ago
Bromley, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary with an...
-
Customer Service Advisor
7 months ago
Bromley, United Kingdom Liberata Full time**Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer service?** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.** **Your NEW job description**: Become part of our Liberata Customer Services team,...
-
Parts Advisor
5 days ago
Bromley, United Kingdom CV-Library Full timeJob Title: Parts Advisor Location: Bromley, London. Salary: Up to £29,000 basic (depending on experience and brand accreditations) with a OTE of approximately £36,000 Join Our Team as a Parts Advisor - Drive Your Career Forward! Are you ready to take on a vital role in helping us achieve our organisational goals? We're looking for a Parts...
-
Customer Relations Advisor
7 months ago
Bromley, United Kingdom Mytime Active Full timePosition Customer Relations Advisor Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF Salary: £23,795.20 p.a. (pro rata) Plus benefits Job Type: 16 hours on weekends (Fixed Term 7 months) Working hours: Sat & Sun 9:00am-5:30pm (on-site) Closing Date: 21st June 2024 MAIN PURPOSE: To deliver revenue from reactive and...
-
Parts Advisor
6 months ago
Bromley, United Kingdom MB Group Full timeOur Client, a leading car manufacturer are currently looking for a Parts Advisor to join the business based out of their Bromley Dealership. We are currently looking for a **Parts Advisor **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully aware of...
-
Sales Advisor
2 months ago
Bromley, United Kingdom CV-Library Full timeJOB DESCRIPTION The role of a Sales Advisor is to promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The sales advisor will also assist in any administrative duties required within the department. The Sales Advisor will focus day to...
-
Client Servicing Advisor
7 months ago
Bromley, United Kingdom Bank of America Full time**Job Title: Client Servicing Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...
-
Sales Advisor
6 months ago
Bromley, United Kingdom All Area Group Full timeWe are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...
-
Senior Service Advisor
6 months ago
Bromley, United Kingdom Group 1 Automotive Full time**Senior** **Service Advisor** **Overview** Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting...
-
Sales Advisor
7 months ago
Bromley, United Kingdom All Area Group Full timeWe are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...
-
No7 Advisor
6 months ago
Bromley, United Kingdom Boots Full timeSummary Job Reference: - 229868BR Bromley, The Glades Shopping Centre Permanent 37.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...
-
Treasury Client Service Advisor
6 months ago
Bromley, United Kingdom Bank of America Full time**Job Title: Treasury Client Service Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients,...
-
No7 Advisor
6 months ago
Bromley, United Kingdom No.7 Boots Full timeBromley, The Glades Shopping Centre Full-Time Permanent The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...
-
No7 Advisor
6 months ago
Bromley, United Kingdom Boots Full timeSummary Job Reference: - 228325BR Bromley, The Glades Shopping Centre Permanent 37.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...
-
No7 Advisor
7 months ago
Bromley, United Kingdom No.7 Boots Full timeBromley, The Glades Shopping Centre Part-Time Permanent The hourly rate for this role is £11.30 - £12.50 depending on location No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP....
-
No7 Advisor
7 months ago
Bromley, United Kingdom Boots Full timeSummary Job Reference: - 225252BR Bromley, The Glades Shopping Centre Permanent 37.5 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7,...