Customer Service Advisor

5 months ago


Bromley, United Kingdom Stephen James Full time

**CUSTOMER SERVICE ADVISOR.**

Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry.

**YOUR ROLE.**

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

**The main duties of the role include**:

- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Record customers details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Provide customer estimates according to company policy on schedules, times and pricing
- Make outbound calls to customers when ordered parts have arrived and arrange a booking
- Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

**YOUR PROFILE.**
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Excellent verbal & written communication skills
- Confident at resolving complex issues
- Excellent administration & IT skills
- Must be eligible to work in the UK

**ABOUT US.**

Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

**SALARY AND HOURS.**

Basic Salary: £24,710, OTE £29,210 per annum
The role is an office-based environment, working hours Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am - 2pm (currently 1 in 6) to be paid as additional hours.

**BENEFITS**.

Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting our Careers page.


  • Service Advisor

    1 month ago


    Bromley, United Kingdom CV-Library Full time

    Are you an experienced Service Advisor with a passion for providing exceptional customer service? Looking for an exciting opportunity to join a dealership in Bromley? We want to hear from you! You will be the primary point of contact for customers checking in their vehicles and their reliable advisor for providing updates on vehicle progress. Strong...

  • Service Advisor

    5 months ago


    Bromley, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Volkswagen Dealership in Bromley is looking to recruit a Service Advisor. About the...

  • Service Advisor

    5 months ago


    Bromley, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering abasic salary up to £30,000...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Customer Service Advisor (Call centre)** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow...

  • Service Advisor

    5 months ago


    Bromley, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary with an...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **BMW Customer Experience Advisor** Stephen James BMW has a great opportunity for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with...


  • Bromley, United Kingdom Stephen James Full time

    **BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).** Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a...


  • Bromley, United Kingdom Liberata Full time

    **Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer service?** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.** **Your NEW job description**: Become part of our Liberata Customer Services team,...

  • Aftersales Advisor

    5 months ago


    Bromley, United Kingdom MB Group Full time

    Our Client, a leading car manufacturer are currently looking for an **Aftersales Advisor** to join our business based out of our **Toyota Bromley **dealership. As a **Aftersales Advisor** you will be responsible for making a high number of quality calls to existing customers and local businesses who have diagnosed work needing to be completed on their...


  • Bromley, United Kingdom Mytime Active Full time

    Position Customer Relations Advisor Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF   Salary: £23,795.20 p.a. (pro rata) Plus benefits   Job Type: 16 hours on weekends (Fixed Term 7 months) Working hours: Sat & Sun 9:00am-5:30pm (on-site)   Closing Date: 21st June 2024   MAIN PURPOSE: To deliver revenue from reactive and...

  • Parts Advisor

    5 months ago


    Bromley, United Kingdom MB Group Full time

    Our Client, a leading car manufacturer are currently looking for a Parts Advisor to join the business based out of their Bromley Dealership. We are currently looking for a **Parts Advisor **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully aware of...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Client Servicing Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates,...

  • Sales Advisor

    2 weeks ago


    Bromley, United Kingdom CV-Library Full time

    JOB DESCRIPTION The role of a Sales Advisor is to promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The sales advisor will also assist in any administrative duties required within the department. The Sales Advisor will focus day to...

  • Sales Advisor

    5 months ago


    Bromley, United Kingdom All Area Group Full time

    We are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...

  • Senior Service Advisor

    5 months ago


    Bromley, United Kingdom Group 1 Automotive Full time

    **Senior** **Service Advisor** **Overview** Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting...

  • Sales Advisor

    2 days ago


    Bromley, United Kingdom 1Life Full time

    JOB DESCRIPTIONThe role of a Sales Advisor is to promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The sales advisor will also assist in any administrative duties required within the department. The Sales Advisor will focus day to day...

  • Sales Advisor

    5 months ago


    Bromley, United Kingdom All Area Group Full time

    We are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...

  • No7 Advisor

    5 months ago


    Bromley, United Kingdom Boots Full time

    Summary Job Reference: - 229868BR Bromley, The Glades Shopping Centre Permanent 37.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Treasury Client Service Advisor** **Corporate Title: Up to Assistant Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients,...

  • No7 Advisor

    5 months ago


    Bromley, United Kingdom No.7 Boots Full time

    Bromley, The Glades Shopping Centre Full-Time Permanent The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...