Customer Relations Advisor

7 months ago


Bromley, United Kingdom Mytime Active Full time
Position Customer Relations Advisor

Location: The Pavilion Leisure Centre, Kentish Way, Bromley BR1 3EF

 

Salary: £23,795.20 p.a. (pro rata) Plus benefits

 

Job Type: 16 hours on weekends (Fixed Term 7 months)

Working hours:

Sat & Sun 9:00am-5:30pm (on-site)

 

Closing Date: 21st June 2024

 

MAIN PURPOSE:

To deliver revenue from reactive and proactive call centre activity.  Increase customer loyalty by delivering a professional and personal service.  Achieve targets and exceed internal and external customer expectations

 

Key Duties:

  • Serving customers by providing product and service information and resolving product and service problems.
  • Attracting potential customers by answering product and service questions and suggesting information about other products and services.
  • Taking incoming enquiries from new customers and converts them to members or purchasers of our products
  • Maintaining customer records by updating profile information.
  • Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Achieving individual financial, conversion and interaction targets set by the Mytime Active.
  • Recommending potential products or services to management by collecting customer information and analysing customer needs.
  • Contributing to team effort by accomplishing related results as needed.
  • Maintaining an excellent attendance record within a 7-day operational shift pattern that may change depending on the needs of the business

Skills and Abilities

  • Sales experience
  • Phone / Listening skills
  • Operational experience within Leisure or Golf
  • Data entry skills
  • People skills
  • Customer focus
  • Attention to detail
  • Working under pressure (peak times)
  • Professionalism
  • Multi-tasking
  • Microsoft Office (Outlook, Word, Excel)

 

Benefits:

In return you get to work for a great company with like-minded people with a competitive salary and benefits package including:

*        Free access to Mytime Leisure & Golf for you and one other.

*        29 days annual leave (including bank holidays). Additional leave with length of service.

*        Holiday purchase scheme.

*        25% off food and beverage and free hot drinks.

*        NEST pension.

*       Early Pay- withdraw a part of your salary in advance of the pay day.

*       New Employee Referral Bonus

*        Exceptional achievement award scheme.

*        Employee Benefits Platform & salary sacrifice schemes.

*        Health and Wellbeing Benefits including Health Assessments and checks.

 

About us:

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities, and to date we’ve helped hundreds of thousands of people to live a happier and healthier lifestyle.

 

*All offers of employment are conditional upon you signing the contract of employment and:

*    Satisfactory health clearance;

*    Two satisfactory references;

*    Proof of attainment of qualifications;

*    Evidence of your right to work in the United Kingdom; and

** Satisfactory Disclosure and Barring Service (DBS) check if needed for the role*



  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **BMW Customer Experience Advisor** Stephen James BMW has a great opportunity for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with...


  • Bromley, United Kingdom Stephen James Full time

    **BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).** Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a...


  • Bromley, United Kingdom Stephen James Full time

    **CUSTOMER SERVICE ADVISOR.** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...

  • Sales Advisor

    2 months ago


    Bromley, United Kingdom CV-Library Full time

    JOB DESCRIPTION The role of a Sales Advisor is to promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The sales advisor will also assist in any administrative duties required within the department. The Sales Advisor will focus day to...

  • Sales Advisor

    6 months ago


    Bromley, United Kingdom All Area Group Full time

    We are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...

  • Sales Advisor

    7 months ago


    Bromley, United Kingdom All Area Group Full time

    We are seeking a highly motivated and results-driven Sales Advisor to answer calls for a Plumbing & Pest control Company. As a Sales Advisor, you will be responsible for building and maintaining relationships with clients, providing exceptional customer service, and achieving sales targets. Previous experience in pest control or plumbing would be an...

  • Parts Advisor

    6 days ago


    Bromley, United Kingdom CV-Library Full time

    Job Title: Parts Advisor Location: Bromley, London. Salary: Up to £29,000 basic (depending on experience and brand accreditations) with a OTE of approximately £36,000 Join Our Team as a Parts Advisor - Drive Your Career Forward! Are you ready to take on a vital role in helping us achieve our organisational goals? We're looking for a Parts...

  • Sales Advisor

    7 months ago


    Bromley, United Kingdom H&M Full time

    This is a temporary part-time position offering 8 hours per week. This position would be based in the H&M Bromley store.. As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit in your store and share product...

  • Parts Advisor

    6 months ago


    Bromley, United Kingdom MB Group Full time

    Our Client, a leading car manufacturer are currently looking for a Parts Advisor to join the business based out of their Bromley Dealership. We are currently looking for a **Parts Advisor **to join an exciting, leading and well-known car manufacturer. You will be required to provide accurate estimates for parts, ensuring that the customer is fully aware of...

  • Service Advisor

    6 months ago


    Bromley, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Volkswagen Dealership in Bromley is looking to recruit a Service Advisor. About the...

  • Service Advisor

    6 months ago


    Bromley, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering abasic salary up to £30,000...

  • HR Advisor

    6 months ago


    Bromley, United Kingdom Leaders Romans Group Full time

    **Job Title**: HR Advisor **Location**:Bromley (Hybrid 1 day per week in office) **Brand**: Leaders Romans Group **Salary**: Competitive Salary Package **Hours**:Monday - Friday 9am - 5.30pm **Responsible to**: HR Manager **About Leaders Romans Group**: LRG are an award-winning national property company, who are going through exciting periods of growth...

  • Sales Advisor

    7 months ago


    Bromley, United Kingdom H&M Full time

    This is a temporary part-time position offering 12** **hours per week. The position is based in the H&M Bromley store. As a Sales Advisor, you are responsible for always putting our customers first** **while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit** **in your store** **and...


  • Bromley, United Kingdom Liberata Full time

    **Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer service?** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.** **Your NEW job description**: Become part of our Liberata Customer Services team,...

  • No7 Advisor

    6 months ago


    Bromley, United Kingdom Boots Full time

    Summary Job Reference: - 229868BR Bromley, The Glades Shopping Centre Permanent 37.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...

  • Service Advisor

    6 months ago


    Bromley, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Ford Bromley** Here at Bristol Street Motors Ford Bromley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary with an...

  • No7 Advisor

    6 months ago


    Bromley, United Kingdom No.7 Boots Full time

    Bromley, The Glades Shopping Centre Part-Time Permanent The hourly rate for this role is £11.30 - £12.50 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your salary every quarter. -...


  • Bromley, United Kingdom CV-Library Full time

    People Advisor - Fixed Term Contract (12 months) | £31,500 pa | Charity | immediate start The role involves travelling once a week, primarily around the Bromley and Bexley areas, with occasional trips to Hastings, the rest of the time you will be based from home therefore we are looking for candidates based in the Kent area for ease. As People...

  • Sales Advisor 12h

    6 months ago


    Bromley, United Kingdom H&M Full time

    As a Sales Advisor, you are responsible for always putting our customers first** **while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit** **in your store** **and share product and fashion** **knowledge. **Key responsibilities**: - You are responsible for inspiring our customers by...

  • No7 Advisor

    6 months ago


    Bromley, United Kingdom No.7 Boots Full time

    Bromley, The Glades Shopping Centre Full-Time Permanent The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek...