Treasury Client Service Advisor

2 weeks ago

Bromley, United Kingdom Bank of America Full time

**Job Title: Treasury Client Service Advisor**

**Corporate Title: Up to Assistant Vice President**

**Location: Bromley**

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Location Overview**:
Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

**Role Description**:
We are currently recruiting for a Treasury Client Servicing Advisor to join our Bromley team. Our EMEA Client Service Team works with a varied multi-national client base, and you’ll be responsible for navigating our cash management and treasury services on their behalf, specialising in supporting our clients with updating their legal signatory and related documentation. You will establish yourself as a trusted advisor to our clients, whilst liaising with internal teams and stakeholders. If you have a natural client first approach and a passion for delivering a market leading service, we will want to hear from you

**Responsibilities**:

- You will form client relationships through regular verbal communication, understanding our client’s business and priorities.
- You will tailor your service approach according to client needs to influence positive ‘client satisfaction’ survey responses.
- You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience.
- You will leverage industry and product knowledge to deepen client relationships and mitigate risk.
- You will partner with internal teams such as Global Payment Solutions, Product, Operations, Technical Support and Fulfilment to provide a seamless delivery to the client.
- The role may also require you too:

- Support clients with all aspects of their treasury movements, managing expectations with regular updates.
- Provide advice to clients through analysis, identifying operational efficiencies, repair reduction and self-service opportunities.

**What we are looking for**:

- Experience with updating legal signatory documentation for corporate clients within EMEA region.
- Experience in client service or client facing roles.
- An understanding of cash management and/or treasury products and clearings.
- The ability to travel to client visits.
- Strong verbal and written communication skills.

**Skills that will help (optional)**:

- Fluency in a major European language in addition to English (written, reading and speaking).
- Experience gained within financial services or investment banking.
- Influencing skills in order foster an optimum and timely resolution for the client.
- Appetite to evolve and add to a continued excellence environment.

**Benefits of working at Bank of America**

**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

**Bank of America**

Goo

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