Administrative Assistant

2 months ago


Swindon, United Kingdom Carfax Health Enterprise CIC Full time

Great Western Surgery is a GP practice in the centre of Swindon and we have a part time vacancy in our Admin Team. The duties are diverse and include supporting the clinicians, reception duties, preparing prescription and generating documents for outside agencies.

**JOB** **DESCRIPTION**

**Job Title**: Admin Assistant

**Grade**: Band 2

**Accountable to**:Operations Manager

**MAIN ROLE AND PURPOSE OF THE POST**

This role is within the Clinical Admin Team, who support all aspects of patient care across the company. The Admin Assistant is a developmental role. They will be expected to develop the skills necessary to work in all aspects of the admin team.
- Provide admin support to all clinical areas of the company.
- Be a first point of contact for patients.
- Assist patients to access the services that they need.

**SPECIFIC RESPONSIBILITIES**

The responsibilities described below are those of the clinical admin team.

**Access**
- Answer the telephone as a priority and respond to the caller in an appropriate manner.
- Man the reception desk. Book appointment, signpost to other services and support patients care.

Data Flow

Clinical Support
- Action tasks from the clinical team.
- Administer the recall system for patients with long term conditions.
- Monitor the uptake of all screening programmes and manage additional recalls as required.
- Update the Open Exeter system.
- Monitor the childhood immunisation status of all children and liaise with the Child Health Department as necessary.
- Maintain waiting lists of patients for specialist clinics and ensure that they are given appropriate appointments.

Outgoing Information
- Ensure that referrals are processed in accordance with national timelines and liaise with the referral management centre as necessary.
- Audio type patient referrals and submit them through the E-Referral system.
- Deal with any referral queries from clinicians and patients.
- Assist patients where necessary to make outpatient appointments.
- Action requests for medical reports including liaising with patients to confirm consent is obtained and finance to confirm payment is received.
- Action Subject Access Requests in line with GDPR legislation.

Patient records
- Action the transfer of patient records, electronically and in hardcopy.
- Summarise hardcopy records to ensure the electronic record is complete.
- Ensure that SystmOne is reconciled to PCSE through GP Links.
- Return hardcopy records to PCSE for patients who are no longer registered.

**Job Type**: Part-time

**Salary**: £12,162.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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