Incident Management Coordinator

6 days ago


Mansfield, United Kingdom Oakham Business Services Full time

Incident Management Coordinator

This company are a well known security and communications company who specialise in design, installation, service and maintenance of intergrated security systems now seeking an enthusiastic and dedicated Incident Management Coordinator to join the team.

The Role Involves
- Schedule maintenance visits and allocate engineers

Log and distribute reactive calls to engineers in line with SLAs/ KPIs

Liaise with site engineers to ensure jobs are responded to and updated in real time

Process completed paperwork and action additional a required when applicable

Liasie with the customer to ensure all updates are communicated effectively

Ensure completed calls are coated in accordance with contract terms

Updating / maintaining the Company’s maintenance software in line with compliance

Preparation of reports, letters and documentation

Attend client review meetings

KEY EXPERIENCE

Good IT skills and a familiarity with Microsoft packages are essential

Excellent customer service skills

You will be a team player with ambition

Be able to communicate and build a successful working relationships with customers and other employees

Excellent verbal and written communication skills

Administration qualification desired

Industry knowledge would be beneficial

Qualities required

Work on your own initiative or as part of a team

Work well under pressure and be able to meet deadlines

Have good attention to details and organisation skills

Have the desire to learn and continually improve your knowledge

Monday to Friday 8am - 5pm

Excellent benefits

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£25,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Extra cleaning

Ability to commute/relocate:

- Mansfield, NG18 5BU: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you got an administration qualification?

Reference ID: Incident Management Coordinator



  • Mansfield, United Kingdom Construkt RS Full time

    Incident Management Coordinator - Mansfield - ASAP start - Permanent role - £25k - £30k (depending on experience) **** Our client are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. They specialise in the design, installation, service and maintenance of integrated security systems and...


  • Mansfield, United Kingdom CV-Library Full time

    Incident Management Coordinator - Mansfield - ASAP start - Permanent role - £25k - £30k (depending on experience) **** Our client are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. They specialise in the design, installation, service and maintenance of integrated security...


  • Mansfield, United Kingdom Total Integrated Solutions Limited Full time

    TIS are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation...


  • Mansfield, Nottinghamshire, United Kingdom Total Integrated Solutions Full time

    Total Integrated Solutions is a leading provider of integrated solutions in the industry. We are committed to providing a premium service to our clients and are seeking an experienced professional to join our Mansfield team as an Incident Management Specialist.In this role, you will be responsible for coordinating incident management and ensuring that all...


  • Mansfield, Nottinghamshire, United Kingdom CV-Library Full time

    Construkt RS seeks a dedicated Incident Management Coordinator to join their Mansfield team. This permanent role offers an attractive salary of £25,000 - £30,000, depending on experience. Key responsibilities include log and distribute reactive calls to engineers, liaise with site engineers, process completed paperwork, and ensure all updates are...


  • Mansfield, Nottinghamshire, United Kingdom V7 Recruitment Full time

    About the Role:This is an exciting opportunity for a highly motivated and dedicated individual to join our team as an Incident Management Coordinator in Mansfield.The successful candidate will be responsible for log and assigning reactive calls to engineers, ensuring compliance with SLAs/KPIs. They will also coordinate with site engineers to ensure timely...


  • Mansfield, Nottinghamshire, United Kingdom Construkt RS Full time

    Construkt RS: Incident Management OpportunityWe are seeking a skilled Incident Management Coordinator to join our Mansfield team. This role is an excellent chance for someone looking to develop their career and become a valued member of the team.The ideal candidate will be positive, enthusiastic, and able to provide a premium service to clients. They should...


  • Mansfield, Nottinghamshire, United Kingdom Construkt RS Full time

    Job Description: We're seeking a skilled Incident Management Coordinator to support our proactive and reactive operations at Construkt RS. Based in Mansfield, this role involves providing exceptional customer experiences, efficient issue resolution, and effective communication across various teams. Our ideal candidate has strong analytical skills, can work...


  • Mansfield, Nottinghamshire, United Kingdom Construkt RS Full time

    Construkt RS is a leading Security and Communications Company that excels in integrated security systems design, installation, service, and maintenance. They specialize in delivering premium services to a diverse range of public and private sector businesses.We are seeking a highly skilled Incident Management Coordinator to join our Mansfield team. This role...


  • Mansfield, Nottinghamshire, United Kingdom CV-Library Full time

    The Mansfield-based Security and Communications Company Construkt RS requires a skilled Incident Management Coordinator to contribute to the success of their team. This permanent position comes with a competitive salary of £25,000 - £30,000, commensurate with experience. In this role, you will be responsible for ensuring seamless communication between...


  • Mansfield, Nottinghamshire, United Kingdom Total Integrated Solutions Full time

    We are seeking a highly skilled and motivated individual to join our Mansfield team as a Mansfield Team Coordinator. As a Service & Incident Management Coordinator, you will play a critical role in ensuring that all incidents are managed effectively and efficiently.You will be responsible for providing support to employees and customers, ensuring that all...


  • Mansfield, Nottinghamshire, United Kingdom V7 Recruitment Full time

    Job Overview:We are seeking a skilled Incident Management Coordinator to join our team in Mansfield. The successful candidate will be responsible for coordinating incident responses, managing paperwork, and communicating with customers.Key Responsibilities:Coordinate incident responsesManage paperwork and documentationCommunicate with customers and...


  • Mansfield, Nottinghamshire, United Kingdom V7 Recruitment Full time

    Key ResponsibilitiesLog and assign reactive calls to engineers, ensuring compliance with SLAs/KPIs.Coordinate with site engineers to ensure timely job responses and real-time updates.Process and manage completed paperwork, taking further action when necessary.Communicate effectively with customers to provide job updates.Ensure all completed calls are...


  • Mansfield, Nottinghamshire, United Kingdom CV-Library Full time

    A career opportunity has arisen at Construkt RS, a renowned Security and Communications Company based in Mansfield. We are seeking a diligent Incident Management Coordinator to support our team. This permanent position offers a salary of £25,000 - £30,000, depending on experience. Your key responsibilities will include coordinating emergency responses,...


  • Mansfield, Nottinghamshire, United Kingdom V7 Recruitment Full time

    Role Description:This is an exciting opportunity to join our team as an Incident Management Coordinator in Mansfield. As a key member of our Service & Maintenance department, you will be responsible for delivering exceptional customer service while working independently or as part of a team.Key Responsibilities:Deliver top-notch customer serviceCoordinate...

  • Service Coordinator

    3 months ago


    Mansfield, United Kingdom CV-Library Full time

    TIS are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation...

  • Service Coordinator

    2 weeks ago


    Mansfield, United Kingdom V7 Recruitment Full time

    About the Role: We are seeking a motivated and dedicated Incident Management Coordinator to join our Mansfield team.This position offers a great opportunity for career growth within the Service & Maintenance department.The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as part...

  • Service Coordinator

    2 weeks ago


    Mansfield, United Kingdom V7 Recruitment Full time

    About the Role:We are seeking a motivated and dedicated Incident Management Coordinator to join our Mansfield team. This position offers a great opportunity for career growth within the Service & Maintenance department. The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as...

  • Service Coordinator

    2 weeks ago


    Mansfield, United Kingdom V7 Recruitment Full time

    About the Role:We are seeking a motivated and dedicated Incident Management Coordinator to join our Mansfield team. This position offers a great opportunity for career growth within the Service & Maintenance department. The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as...

  • Service Coordinator

    2 weeks ago


    Mansfield, United Kingdom V7 Recruitment Full time

    About the Role:We are seeking a motivated and dedicated Incident Management Coordinator to join our Mansfield team. This position offers a great opportunity for career growth within the Service & Maintenance department. The ideal candidate will be positive, enthusiastic, and capable of delivering top-notch client service while working independently or as...