Incident Management Coordinator
6 days ago
Incident Management Coordinator
This company are a well known security and communications company who specialise in design, installation, service and maintenance of intergrated security systems now seeking an enthusiastic and dedicated Incident Management Coordinator to join the team.
The Role Involves
- Schedule maintenance visits and allocate engineers
Log and distribute reactive calls to engineers in line with SLAs/ KPIs
Liaise with site engineers to ensure jobs are responded to and updated in real time
Process completed paperwork and action additional a required when applicable
Liasie with the customer to ensure all updates are communicated effectively
Ensure completed calls are coated in accordance with contract terms
Updating / maintaining the Company’s maintenance software in line with compliance
Preparation of reports, letters and documentation
Attend client review meetings
KEY EXPERIENCE
Good IT skills and a familiarity with Microsoft packages are essential
Excellent customer service skills
You will be a team player with ambition
Be able to communicate and build a successful working relationships with customers and other employees
Excellent verbal and written communication skills
Administration qualification desired
Industry knowledge would be beneficial
Qualities required
Work on your own initiative or as part of a team
Work well under pressure and be able to meet deadlines
Have good attention to details and organisation skills
Have the desire to learn and continually improve your knowledge
Monday to Friday 8am - 5pm
Excellent benefits
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£25,500.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Extra cleaning
Ability to commute/relocate:
- Mansfield, NG18 5BU: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you got an administration qualification?
Reference ID: Incident Management Coordinator
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