Tenant Liaison Officer
7 months ago
**PH Jones** are recruiting for a **Tenant Liaison Officer **to join our Social Housing team in **Brighton & Hove**.
We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers.
- **£25,046.00** **per annum**:
- Permanent 40 hours a week, 8am - 5pm
- Fully Costed Vehicle & Fuel Card
- Phone, laptop, uniform, and safety equipment provided
- Hybrid role working from home and within the local geographic contract area (so must live in the Brighton area)
- **Employee Energy Allowance & discount on HIVE products**
**Main Responsibilities**:
- Managing tenant complaints
- Visiting customers in their own home
- To assist in managing our installs and service programme on our social housing portfolio
- Assisting our operational management and planners in gaining access properties and making contact with tenants
- Manage client relationships to engage on access procedures, installation programmes and community engagement
- Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction
- Uphold **PH Jones** and **British Gas** company standards at all times
**Requirements**:
- Must hold a valid in date driving licence with no more than 6 points
- Must have the right to work in the UK
- Knowledge of Microsoft Office Programs
- An understanding of gas work and installations would be advantageous.
**Experience**:
- Social Housing Experience desired
- Great organisational skills are required
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers
- Have a working knowledge and understanding of contract parameters and their implications
**Benefits**:
- Holiday 25 days + bank holidays
- Full sick pay following successful probationary period
- Company funded healthcare
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via the Offer Store - Offers with high street partners and discounts
At **PH Jones, **we want everyone to feel like they are part of a caring business. Everything we deliver to our customers is underpinned by our ways of working which ensure we work safely, and everyone returns home to their families.
Our employees play a key role in driving forward with our strategy. Our well-being and reward packages ensure we support and recognise passionate, hardworking members of the team. We have great opportunities to help develop your skills and progress your career both within PH **Jones and** the wider Centrica Group.
**PH Jones,** was acquired by British **Gas** in 2011. You will be joining a growing team of permanent and contract heating engineers to meet the needs of our customers when they need it most.
**Job Types**: Full-time, Permanent
Pay: £25,046.00 per year
**Benefits**:
- Company car
- Company pension
- Financial planning services
- Free or subsidised travel
- Health & wellbeing programme
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence with no more than 6 points (required)
Work Location: On the road
Reference ID: DL - Tennant Liaison Officer - Brighton & Hove
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