Tenant Liaison Officer

7 months ago


Hove, United Kingdom PH Jones Full time

**PH Jones** are recruiting for a **Tenant Liaison Officer **to join our Social Housing team in **Brighton & Hove**.

We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers.
- **£24,380.97** **per annum**:

- Permanent 40 hours a week, 8am - 5pm
- Fully Costed Vehicle & Fuel Card
- Phone, laptop, uniform, and safety equipment provided
- Hybrid role working from home and within the local geographic contract area (so must live in the Brighton area)
- **Employee Energy Allowance & discount on HIVE products**

**Main Responsibilities**:

- Managing tenant complaints
- Visiting customers in their own home
- To assist in managing our installs and service programme on our social housing portfolio
- Assisting our operational management and planners in gaining access properties and making contact with tenants
- Manage client relationships to engage on access procedures, installation programmes and community engagement
- Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction
- Uphold **PH Jones** and **British Gas** company standards at all times

**Requirements**:

- Must hold a valid in date driving licence with no more than 6 points
- Must have the right to work in the UK
- Knowledge of Microsoft Office Programs
- An understanding of electrical work and installations would be advantageous.

**Experience**:

- Social Housing Experience desired
- Great organisational skills are required
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers
- Have a working knowledge and understanding of contract parameters and their implications

**Benefits**:

- Holiday 25 days + bank holidays
- Full sick pay following successful probationary period
- Company funded healthcare
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via the Offer Store - Offers with high street partners and discounts

At **PH Jones ** we want everyone to feel like they are part of a caring business. Everything we deliver to our customers is underpinned by our ways of working which ensure we work safely and everyone returns home to their families.

Our employees play a key role in driving forward with our strategy. Our well-being and reward packages ensure we support and recognise passionate, hardworking members of the team. We have great opportunities to help develop your skills and progress your career both within  **PH Jones ** and the wider Centrica Group.

**PH Jones**  was acquired by  **British Gas ** in 2011. You will be joining a growing team of permanent and contract heating engineers to meet the needs of our customers when they need it most.

**Job Types**: Full-time, Permanent

Pay: From £24,380.97 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Financial planning services
- Health & wellbeing programme
- Paid volunteer time
- Private medical insurance
- Profit sharing
- Work from home

Schedule:

- Monday to Friday
- Overtime

Licence/Certification:

- Driving Licence with no more than 6 points (required)

Work Location: Hybrid remote in Hove, BN3 3BQ

Reference ID: BHTLO


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