Customer Service Administrator

5 days ago


Ringwood, United Kingdom Talent Sure Recruitment Limited Full time

**INBOUND CUSTOMER SERVICE ADMINISTRATOR**

**Location: Ringwood, Hampshire**

**Salary: £23,882 per annum**

**Hours: 8-hour shifts to be worked between the hours of 8am - 9pm (late shifts can be worked from home)**

Our client, a highly reputable and fantastic company to work for, are currently recruiting Customer Service Advisors to join their well-established team providing customer support for a prestigious cinema group.

As a Customer Service Administrator, you'll be the first point of contact for our client's customers and members. You'll be assisting with a wide range of queries from day-to-day booking queries to screen times and special events. You will ensure an exceptionallevel of service is delivered across a variety of contact channels at all times. Our contact centre will be open 7 days a week.

You will need to have a positive telephone manner and provide excellent customer service when liaising with customers.

**As a Customer Service Administrator, your day-to-day will consist of**:

- Handling incoming customer queries across multiple contact channels
- Ensuring team targets delivers exceptional guest care at all times
- Dealing with escalated queries and ensuring timely resolution
- Ensuring the brand is present through all customer communications
- Managing membership accounts
- Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions

**In order to be successful in this role, you will need to have the following**:

- Ability to multitask and prioritise your own workload.
- Excellent communication skills, both written and verbal.
- Computer literate with the ability to learn new systems.
- Ability to demonstrate a high standard of customer service.

**In exchange for your hard work and commitment, our client offers the following**:

- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of up to £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Free car parking
- Weekly dress down day
- Free fruit
- Cycle to work scheme



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