Customer Services Coordinator

2 days ago


Ringwood, United Kingdom McCarthy Stone Full time

About You

Effective communication, organisational skills, excellent customer service and empathy to our customers and the ability to handle complaints in a professional and patient way are highly sought-after attributes for this role.

**Benefits**:
Competitive salary bonus

24 days holiday (rising to 28) 2 fully paid volunteering days per year

Health benefits such as medical screening by Nuffield Health, Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher

Company pension scheme

Excellent development opportunities

Key Responsibilities

Provide an administration and coordination service for the Customer Services Department to include maintenance of the Customer Services database and organising remedial works as required.

Arrange payment of invoices for work carried out by suppliers and sub-contractors used by the Customer Services Department and prepare contra charge administration if required.

Maintain Buildings Supervisors appointment diaries and book meetings.

Organise the purchase of materials and supply-only products for remedial works where required.

Receive and escalate formal complaints.

The Customer Services Coordinator may have access to information of a highly confidential nature in connection with the Department's business and company policies. Considerable discretion is required.

Always fully complies with McCarthy Stone’s policies and procedures.

These are in addition to the core responsibilities of the role.

Person Specification

Proven customer service experience is essential.

Previous experience in the construction industry would be advantageous

Sound knowledge of Defect Management Systems is desirable, in-house training will be provided.

An understanding of building regulations and legal obligations

Excellent telephone manner.

Proficiency in Microsoft Office programs and ideally database use.

These are in addition to the core skills required.


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