Service Control Administrator
4 months ago
Rokill Ltd is one of Britain’s leading providers for Pest Control. Operating since 1980 we provide pest control services to the commercial, domestic and public sectors. Rokill are a company who also take the future of our planet very seriously and are very proud to hold the Planet Mark certification working towards our Net-Zero target.
Our people are our greatest asset and the key to our success. Rokill is a wholly owned subsidiary of the Nurture Landscapes Group and we have exciting and ambitious plans for growth.
We currently have an exciting opportunity for a Service Control Administrator to join our busy, professional, head office team based in Ringwood.
**Responsibilities of the Administrator role**:
- Process calls when complete and raise necessary invoices
- Keep customers updated with ETA’s and job completion
- Answering customer queries and requests for information
- Provide administrative support to Senior Service Control Members and Senior Management
- Liaison with both Technician’s and Customers
- Proving quotations for additional services
- Logging and acting on feedback from customers
- Supporting the key account management team to ensure we are providing an outstanding level of service
- Have a confident telephone manner, developed through experience
- Must be confident in all packages within Microsoft Office
- The ability to communicate effectively with a wide variety of people
- A keen eye for detail with a pride taken in works completed
- The ability to work to set procedures and follow instructions
- Enthusiastic, positive, personable with a desire to learn and excel in the position
- Must be able to multi task and work well under pressure
- Possess good spoken and written communication skills
- Mature, confident, pro-active organised and professional attitude
- Good team player and ability to multi-task
- Ability to handle confidential information with discretion
**This is an exciting, challenging and varied role coordinating our field-based staff and liaising with clients. An excellent opportunity to join a strong team at an exciting time for Rokill Ltd.**
**No agencies please.**
- **Rokill is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.**_
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Ringwood, BH24 3PB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: IB-SCA-RIW-SR
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