![Alexander Mae](https://media.trabajo.org/img/noimg.jpg)
Customer Service Coordinator 12 Month Contract
1 month ago
**The Company**
Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff.
**The Role**:
Responsibilities will include:
- To address and respond to Customer issues
- To deliver an excellent customer service, understanding and empathy to customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure work is completed
- Updating database
- Carry out general administrative duties.
**The Person**:
This role would ideally suit an individual that already has experience dealing with customers ideally in a building or facilities or construction environment, however other industries will be considered.
Other skills would be:
- Ability to handle complaints and difficult situations
- Good IT
- A calm and cheery personality
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communications skills
- Good team working skills
**The Location**:
Clifton, Bristol (car parking pass available)
**The Salary**:
£27,000 (this is a 12 month contract)
**The Benefits**:
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum, Private Healthcare, Company contributory pension scheme, Life assurance - 4 x your annual salary, Sharesave scheme, Cycle to work scheme - up to £3000, Support with a professional membership, Denplan, GymFlex
**The Hours**:
37.5hr week 8:30-5pm (45 min lunch & earlier finish on Friday)
INDMS
**Job Types**: Full-time, Permanent, Temporary contract
**Salary**: £27,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Work Location: In person
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