Customer Service Coordinator 12 Month Contract

3 weeks ago


Bristol, United Kingdom Alexander Mae Full time

**The Company**

Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff.

**The Role**:
Responsibilities will include:

- To address and respond to Customer issues
- To deliver an excellent customer service, understanding and empathy to customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure work is completed
- Updating database
- Carry out general administrative duties.

**The Person**:
This role would ideally suit an individual that already has experience dealing with customers ideally in a building or facilities or construction environment, however other industries will be considered.

Other skills would be:

- Ability to handle complaints and difficult situations
- Good IT
- A calm and cheery personality
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communications skills
- Good team working skills

**The Location**:
Clifton, Bristol (car parking pass available)

**The Salary**:
£27 - 29,000 (this is a 12 month contract)

**The Benefits**:
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum, Private Healthcare, Company contributory pension scheme, Life assurance - 4 x your annual salary, Sharesave scheme, Cycle to work scheme - up to £3000, Support with a professional membership, Denplan, GymFlex

**The Hours**:
37.5hr week 8:30-5pm (45 min lunch & earlier finish on Friday)

INDHS

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £27,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to Relocate:

- Bristol City Centre, Bristol: Relocate before starting work (required)

Work Location: In person



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