Travel Specialist 12 Month Fixed Term Contract

4 weeks ago

Bristol, United Kingdom Osborne Clarke Full time

We have an opportunity for an experienced Travel Specialist to join our team on a 12 month FTC.

The Travel Specialist will be responsible for the travel service delivery and coordination of day to day operations.

This role will be based in our Bristol office with some hybrid working. The working hours will be 9am - 5pm.

**About us**

Osborne Clarke is a future-focused international legal practice with over 330 Partners and more than 1,260 talented lawyers in 25 offices around the world*. Our three-dimensional approach to client service combines legal expertise, in-depth understanding of our clients and the sectors they operate in, together with insight into the global issues that are transforming the landscape of how we live, work and do business: Decarbonisation, Digitalisation and Urban Dynamics. Looking around corners to help our clients solve legal and business challenges, big and small, and harness the opportunities of change - together we'll be ready for what's next.

**What you'll do**

You will ensure the smooth running of all booking processes across the business. You will be the central point of contact ensuring compliance with agreed SLA's. Responsibilities will include:

- Comms and process updates
- Contribute to continuous process improvements/policy updates
- Coordinate OC air miles/loyalty points
- Track reasons for offline bookings and actively following up where further training may be required
- Contribute to the maintenance of the approvals process
- Review and approve (or decline) of out of cap bookings

Relationship with travel provider:

- Ensure "high touch" transactions are within contract parameters and therefore cost effective for the firm
- Monitor online transactions to ensure contract is operating at required online adoption rate
- Lead quarterly service delivery meetings and follow up on actions

Internal travel stakeholder management:

- Regular engagement and consultation with Travel Reps and PA's to understand and resolve any operational issues and act upon ongoing feedback
- Point of contact for internal queries and Service Desk escalations
- Prepare and Publish quarterly travel news letter to the firm

Travel monitoring and reporting:

- Working with the expenses team track out of policy spending/repeat offenders from a travel booking perspective including appropriate follow-up with individuals
- Responsible for the analysis and presentation of travel data
- Carbon reporting requirements
- Assist with business Insurance requirements from a travel perspective

**What we're looking for**
- An understanding of travel booking tools i.e. Online Booking Tools or Global Distribution Systems preferred
- Excellent organisational ability
- Good verbal and written communication skills
- Ability to actively engage with and influence a range a stakeholders
- Willing to learn new systems and processes
- Good commercial awareness
- Proven track record in data analysis/reporting
- Good Excel skills
- Strong attention to detail
- Sense of responsibility and ownership with a focus on getting the job done
- Problem solver who can bring an analytical approach to resolving challenges

Willing to travel between London, Bristol and Reading offices to ensure appropriate visibility around the business as the recognised OC travel expert.

**Salary and benefits**

We offer competitive salaries and generous benefits

**For more information or to apply**

At Osborne Clarke we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks
- not to mention our great teams - are a part of making that a reality.

We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people.

Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future.

*Services in India are provided by a relationship firm

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