Operational Support Assistant

4 weeks ago

Cardiff, United Kingdom Cardiff University Full time

**General Examination Responsibilities**
- Maintaining a professional and impartial position at all times and ensuring that no personal opinions, advice or answers are provided or indicated;
- Ensuring all examination announcements are clearly made to students at the correct times;
- Ensuring that examination regulations are adhered to including reporting incidents such as noise disturbance, academic misconduct, student illness, toilet breaks and any complaints regarding any aspect of the examination;
- Being understanding and flexible to the needs of students with disabilities in a higher education environment and the boundaries that need to be observed;
**Operational Support Responsibilities**
- Undertake a variety of operational activities to support the team and department including acting as the first point of contact at university events, delivering a customer focussed service and maintaining a calm and professional approach;
- Deal with both simple and more complex enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
- Carrying out general office duties as required, following standard processes and procedures.

**General Duties**
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
- Abide by University policies on Health and Safety and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role

**Person Specification**

**Essential Criteria**

**Qualifications and Education**

1. NVQ 2 / GCSE level A-C or equivalent

**Knowledge, Skills and Experience**

2. Proficient experience of working in an administrative or office environment, proficient in using common office IT packages (e.g. MS Office).

3. Excellent oral and written communication and listening skills with the ability to write / type quickly, accurately, legibly and with attention to detail.

4. Ability to work within a defined set of procedures and protocols

5. Ability to work independently with a responsible, professional and flexible approach to the working environment

6. Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them

**Customer Service, Communication and Team Working**

7. Ability to relate to students, be supportive and communicate effectively and professionally with a wide range of customers within the university as well as understanding and having a flexible approach to the needs of students with disabilities and boundaries that need to be observed

8. Ability to maintain professionalism and impartiality in responding to queries, ensuring compliance with standard examination procedures and practices

9. Experience of delivering a customer focussed approach

10. Ability to stand and walk around venues to set up and collect completed paperwork; monitor and support students for the duration of the examination. You need to be physically fit and able to carry boxes of papers around the venue to distribute to students.

**Desirable Criteria**

1. An understanding of examination processes in a Higher Education environment

2. Previous experience of scribing / taking notes or reading for examinations in an education environment

3. Experience of working in a Higher Education environment

4. QA Level 3 Award in First Aid at Work

5. Fluency in Welsh, written and oral

**Additional Information**

A number of examination sessions may operate on each day (including occasional Saturdays), which may require a start time of 7:30am or a finish time of 6.00pm. Examination venues across Cardiff are used and Invigilators are expected to travel to any venue in which they are scheduled. Staff may be required to work on weekends depending on the scheduling of events.

Enrolment and graduation events may include evening and weekend working. Staff may need to stand for long periods assisting and guiding students.

**Salary Range Min.**
- 21,828

**Salary Range Max.**
- 22,214

**Job Category**
- Admin / Clerical

**Grade**
- Grade 2

  • Study Support Assistant

    4 weeks ago

    Cardiff, United Kingdom Beacon Support Full time

    In the Cardiff area for in-person support Beacon Support Ltd. are recruiting for a reliable Study Support Assistant to work with higher education students. This role involves the provision of specialist study support and practical assistance to students with disabilities, enabling students’ access to learning. **Benefits**: - £15 per hour, plus a...

  • Operations Support Assistant

    3 weeks ago

    Cardiff, United Kingdom Ceaton Security Services Ltd Full time

    **✔ ** Company Profit-Related Bonus **✔** 30 Days annual holiday entitlement (22 days & 8 bank holidays) **✔** Average Holiday Pay **✔** Subsidised Health Care Scheme **✔** Regular Pay Reviews **✔** Auto Enrolment Pension Scheme This is a varied and interesting role within a medium-sized family-run business based in Cardiff that has been...

  • Operational Support Assistant

    3 weeks ago

    Cardiff, United Kingdom Abellio London Full time

    £25,000 At Abellio Rail Replacement we love our jobs and everything we do to provide the best Rail Replacement service. Do you get a buzz when you see growth in a business? Do you want to be part of this journey? **Duties Include**: Recruiting suitable and sufficient suppliers to meet business needs. Manage the production of an operator performance...

  • Operational Support Assistant

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Abellio London Full time

    £25,000At Abellio Rail Replacement we love our jobs and everything we do to provide the best Rail Replacement service.Do you get a buzz when you see growth in a business? Do you want to be part of this journey?Duties Include:Recruiting suitable and sufficient suppliers to meet business needs.Manage the production of an operator performance table, ensuring...

  • Cleaner Operative

    1 week ago

    Cardiff, United Kingdom Property Support Services Full time

    Job Advert **Cleaning Operative** - Global ,The Red Dragon Centre Hemingway Road ,Cardiff Bay ,CF10 4DJ - £11.44 per hour - 10 hours per week - Monday, Tuesday, Wednesday Thursday, Friday, 16:15-18:15 PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and...

  • Cleaner Operative

    3 days ago

    Cardiff, United Kingdom Property Support Services Full time

    Job Advert **Cleaning Operative** - NEXT -Leckwith Unit 5 Capital Retail Park CF11 8AZ - £10.42 per hour - 12 hours per week - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 1300-1500 PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and...

  • Cleaner Operative

    7 days ago

    Cardiff, United Kingdom Property Support Services Full time

    Job Advert **Cleaning Operative** - Rolex - Cardiff St Davids Centre CF10 2D - £13.50 per hour - 06 hours per week - Monday, Wednesday, Friday 0830-1030 PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and more. **Cleaning Operative Responsibilities...

  • Cleaner Operative

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Property Support Services Full time

    Job AdvertCleaning Operative Global ,The Red Dragon Centre Hemingway Road ,Cardiff Bay ,CF10 4DJ- £11.44 per hour 10 hours per week Monday, Tuesday, Wednesday Thursday, Friday, 16:1518:15PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and more.Cleaning...

  • School Kitchen Assistant

    2 weeks ago

    Cardiff, United Kingdom Meridian Business Support Full time

    RQ1204936 **Posted: 24/04/2024** **£12 to £23.58 Per: hour** **Cardiff, Wales,** **Temporary** - Meridian Business Support have an exciting opportunity for a kitchen assistant to join our client on a temporary basis. As a kitchen assistant, you will be responsible for preparing food to the highest standard for our service users, ensuring the provision...

  • Operations Assistant

    3 weeks ago

    Cardiff, United Kingdom Range Home and Leisure Full time

    Operations Assistant - Part Time 16 Hours Temp Contract possible permanent. Shifts will be evening working up to 8:15pm and weekends. As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Operations Assistant. In this role you will assist in providing an effective retail support operation. What are we...

  • Operations and Finance Support Assistant

    2 months ago

    Cardiff, United Kingdom Abellio London Full time

    At Transport UK Group Rail Replacement we love our jobs and everything we do to provide the best Rail Replacement service. Do you get a buzz when you see growth in a business? Do you want to be part of this journey? Duties Include: - Update financial spreadsheets with daily transactions and work closely with the contract manager. - Manage the production...

  • Area Operations Support

    2 weeks ago

    Cardiff, United Kingdom Smart Recruit Online Full time

    At **Securitas** we guard and protect a variety of clients across the globe, we are one of the largest security service organisations in the world. We have an exciting opportunity for an **enthusiastic**, **proactive** and **professional** **Area Operations Support **person to join our dynamic team on a Permanent basis. If working for Securitas appeals to...

  • Area Operations Support

    2 weeks ago

    Cardiff, United Kingdom Smart Recruit Online Full time

    At **Securitas** we guard and protect a variety of clients across the globe, we are one of the largest security service organisations in the world. We have an exciting opportunity for an **enthusiastic**, **proactive** and **professional** **Area Operations Support **person to join our dynamic team on a Permanent basis. If working for Securitas appeals to...

  • Operations Support

    4 weeks ago

    Cardiff, United Kingdom General Electric Full time

    **Job Description Summary**: **Essential Responsibilities include**: - Processing engine components through several special process functions controlled by the OEM (Overhaul Engine Manual) & SPM (Standard Practices Manual) - Delivering a quality product on time to internal and external customers - Ensuring production flow is maintained at all times -...

  • Cleaning Support Operative

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff Airport Full time

    We are currently seeking Cleaning Support Operatives to join the Terminal Team at Cardiff Airport on a Fixed Term basis. Reporting to the Airport Duty Management Team, the role has a responsibility for maintaining excellence in terms of cleanliness and presentation across all areas of the airport, including the physical cleaning of toilet facilities,...

  • Operational Support Executive

    1 week ago

    Cardiff, United Kingdom Tandem Bank Full time

    **Job Title**:Operational Support Executive **Working Pattern**: Monday to Friday 9am to 5pm (with a 45-minute lunch break) **Salary**: £23,000 - £26,000 up to 20% bonus and benefits **Location**: Cardiff, Hybrid working **About Tandem** We're Tandem. The UK's greener, digital bank providing UK households with easier ways save, borrow, spend and share a...

  • Operational Support Admin

    2 weeks ago

    Cardiff, United Kingdom New Law Full time

    Join NewLaw as Operation Support (Admin) and enjoy some outstanding benefits ... This is a fantastic opportunity to join our Operational Support Team in Cardiff, providing efficient administrative operational assistance that enables our personal injury teams to deliver a high level of client services. NewLaw is home to exceptionally talented people. Our...

  • Operations Assistants

    3 days ago

    Cardiff, United Kingdom WJEC CBAC Ltd Full time

    **WJEC Summer 2024 Temp Scheme** **We are looking for Operations Assistants & Senior Assistants to support the effective delivery of our 2024 Summer Exam series at our Treforest site.** **Operations Assistants & Senior Assistants** **Full-time (36.5 hours) opportunities available, Temporary/ Fixed Term** **Salary: £10.90 - £11.14 per hour / £20,688 -...

  • Depot Support Operative

    3 weeks ago

    Cardiff, United Kingdom Nationwide Platforms Full time

    This is an excellent opportunity for a Depot Support Operative to work as part of the team at our depot in Cardiff. We are seeking a Depot Support Operative to assist in all labouring duties and to support all aspects of the transport and engineering functions at the depot. You must be a great team player, be reliable and have a keen desire to learn within...

  • Volunteer Support Coordinator

    1 month ago

    Cardiff, United Kingdom Support Through Court Remote Work Freelance Full time

    Who we’re looking for You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience. Reporting to the Regional Service Manager, you will support the Service Manager with managing the Cardiff Support Through Court service....