Operational Support Assistant

6 months ago

Cardiff, United Kingdom Cardiff University Full time

**General Examination Responsibilities**
- Maintaining a professional and impartial position at all times and ensuring that no personal opinions, advice or answers are provided or indicated;
- Ensuring all examination announcements are clearly made to students at the correct times;
- Ensuring that examination regulations are adhered to including reporting incidents such as noise disturbance, academic misconduct, student illness, toilet breaks and any complaints regarding any aspect of the examination;
- Being understanding and flexible to the needs of students with disabilities in a higher education environment and the boundaries that need to be observed;
**Operational Support Responsibilities**
- Undertake a variety of operational activities to support the team and department including acting as the first point of contact at university events, delivering a customer focussed service and maintaining a calm and professional approach;
- Deal with both simple and more complex enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
- Carrying out general office duties as required, following standard processes and procedures.

**General Duties**
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
- Abide by University policies on Health and Safety and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role

**Person Specification**

**Essential Criteria**

**Qualifications and Education**

1. NVQ 2 / GCSE level A-C or equivalent

**Knowledge, Skills and Experience**

2. Proficient experience of working in an administrative or office environment, proficient in using common office IT packages (e.g. MS Office).

3. Excellent oral and written communication and listening skills with the ability to write / type quickly, accurately, legibly and with attention to detail.

4. Ability to work within a defined set of procedures and protocols

5. Ability to work independently with a responsible, professional and flexible approach to the working environment

6. Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them

**Customer Service, Communication and Team Working**

7. Ability to relate to students, be supportive and communicate effectively and professionally with a wide range of customers within the university as well as understanding and having a flexible approach to the needs of students with disabilities and boundaries that need to be observed

8. Ability to maintain professionalism and impartiality in responding to queries, ensuring compliance with standard examination procedures and practices

9. Experience of delivering a customer focussed approach

10. Ability to stand and walk around venues to set up and collect completed paperwork; monitor and support students for the duration of the examination. You need to be physically fit and able to carry boxes of papers around the venue to distribute to students.

**Desirable Criteria**

1. An understanding of examination processes in a Higher Education environment

2. Previous experience of scribing / taking notes or reading for examinations in an education environment

3. Experience of working in a Higher Education environment

4. QA Level 3 Award in First Aid at Work

5. Fluency in Welsh, written and oral

**Additional Information**

A number of examination sessions may operate on each day (including occasional Saturdays), which may require a start time of 7:30am or a finish time of 6.00pm. Examination venues across Cardiff are used and Invigilators are expected to travel to any venue in which they are scheduled. Staff may be required to work on weekends depending on the scheduling of events.

Enrolment and graduation events may include evening and weekend working. Staff may need to stand for long periods assisting and guiding students.

**Salary Range Min.**
- 21,828

**Salary Range Max.**
- 22,214

**Job Category**
- Admin / Clerical

**Grade**
- Grade 2

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