Area Operations Support

4 months ago

Cardiff, United Kingdom Smart Recruit Online Full time

At **Securitas** we guard and protect a variety of clients across the globe, we are one of the largest security service organisations in the world.

We have an exciting opportunity for an **enthusiastic**, **proactive** and **professional** **Area Operations Support **person to join our dynamic team on a Permanent basis.

If working for Securitas appeals to you and you share our company values, we would like to hear from you.
- ** Working Monday to Friday - 37.5 hours per week (7.5 hours per day)**:

- **Must have SIA frontline license**:

- **Must have a driving license with access to own vehicle**

**Your responsibilities will include**:

- Provide operational and administrative support to the area and Branch Manager by assisting in the development of the branch through maintenance of records contracts, IT systems and general office duties.
- First point of contact for security personnel queries.
- Update assignment instructions, site documentation and maintain customer information.
- Assist with ensuring staffing levels meet agreed service levels and recruitment is completed in a timely manner in accordance with company policy and procedure.
- Ensure training courses are arranged to meet service level agreements.
- Ensure all personnel have undertaken appropriate training and been issued with an SIA licence or LDN to meet industry requirements.
- Provide administrative support as required, supporting Securitas management with taking minutes in required meetings and correct storage of all documents.
- Ensure that all rostering is accurate to ensure mínimal pay queries, no dropped shifts and accurate invoices produced and despatched within required timescales.
- Confirming receipt and processing uniform requests, the submission of orders, tracking dispatch and delivery and achieving closure for audit purposes.
- Assist in the reduction of company DSO’s be actively chasing payment from customers within the area.
- Ensuring understanding and demonstrable implementation of the values of Integrity; Vigilance and Helpfulness.
- Assist with adequate and appropriate training, ensure any advice and support is provided to make the team successful.
- Active steps to maintain communication; recognise achievement and develop the Securitas community.
- To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with Securitas policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.
- Any other duties as directed by the Area Director/Operation team leader.

**Essential Skills**:

- SIA Frontline Licence
- Right to Work in the UK with a 5-year checkable history
- Must have a full clean driving licence with access to a vehicle
- Excellent standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication

**About Company**:
**Securitas Benefits**:

- Paid holiday, company pension and life assurance scheme
- Discounted gym membership, wellness advice and support
- Cycle to Work Scheme, car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- City & Guilds accredited training program for professional and personal development

**Integrity**, **Vigilance**, and **Helpfulness** are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.

Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the world’s leading security group, and our continuing work in the diversity & inclusion space, please visit our website.

Join the Securitas Team today

**Essential Requirements**:

- SIA Frontline Licence
- Right to Work in the UK with a 5-year checkable history
- Must have a full clean driving licence with access to a vehicle
- Excellent standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication

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