Area Operations Support

5 months ago

Cardiff, United Kingdom Smart Recruit Online Full time

At **Securitas** we guard and protect a variety of clients across the globe, we are one of the largest security service organisations in the world.

We have an exciting opportunity for an **enthusiastic**, **proactive** and **professional** **Area Operations Support **person to join our dynamic team on a Permanent basis.

If working for Securitas appeals to you and you share our company values, we would like to hear from you.

**Your responsibilities will include**:

- Provide operational and administrative support to the area and Branch Manager by assisting in the development of the branch through maintenance of records contracts, IT systems and general office duties.
- First point of contact for security personnel queries.
- Update assignment instructions, site documentation and maintain customer information.
- Assist with ensuring staffing levels meet agreed service levels and recruitment is completed in a timely manner in accordance with company policy and procedure.
- Ensure training courses are arranged to meet service level agreements.
- Ensure all personnel have undertaken appropriate training and been issued with an SIA licence or LDN to meet industry requirements.
- Provide administrative support as required, supporting Securitas management with taking minutes in required meetings and correct storage of all documents.
- Ensure that all rostering is accurate to ensure mínimal pay queries, no dropped shifts and accurate invoices produced and despatched within required timescales.
- Confirming receipt and processing uniform requests, the submission of orders, tracking dispatch and delivery and achieving closure for audit purposes.
- Assist in the reduction of company DSO’s be actively chasing payment from customers within the area.
- Ensuring understanding and demonstrable implementation of the values of Integrity; Vigilance and Helpfulness.
- Assist with adequate and appropriate training, ensure any advice and support is provided to make the team successful.
- Active steps to maintain communication; recognise achievement and develop the Securitas community.
- To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with Securitas policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.
- Any other duties as directed by the Area Director/Operation team leader.
- **
Working Monday to Friday - 37.5 hours per week (7.5 hours per day)**:

- ** Must have SIA frontline license**:

- ** Must have a driving license with access to own vehicle**

**Benefits**:
**Health & Wellbeing**
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans

**Lifestyle Benefits**
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership

**Learning & Development**
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global

**Giving Back**
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

**Essential Skills**:
**Essentials**:

- SIA Frontline Licence
- Right to Work in the UK with a 5-year checkable history
- Must have a full clean driving licence with access to a vehicle
- Excellent standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication

**About Company**:
Join Today and Build a Better Tomorrow

At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and.We have created a culture where our people are empowered to be the best they can be.

We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we’re looking for the best and brightest to join our team.

Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential

We are always looking to grow too That why we have been accredited as a Top Employer 5 y

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