Centre Administrator

2 weeks ago


Basingstoke, United Kingdom CBRE Full time

Posted- 17-Jul-2023- Service line- Advisory Segment- Role type- Part-time- Areas of Interest- Building Management, Facilities Management- Location(s)- Basingstoke - England - United Kingdom of Great Britain and Northern Ireland**Job Title**: Centre Administrator

**Reports To**: Centre Manager

**Role Purpose**: To provide proactive and efficient administrative support to the centre management team, ensuring the highest level of customer service at all times.**Key Responsibilities**
- To provide general administrative support to the Centre Manager, to promote and maintain a pleasant and efficient working environment within the properties, including:

- Stationary is available
- Office equipment is kept in good working order
- First Aid boxes are stocked
- Efficient filing system is in place
- General cleanliness, tidiness and organisation are monitored.
- To cover reception at 10 Colmore Row.
- To assist the Centre Manager with the monitoring and reporting systems of the service charge budget and expenditure relating to the site.
- To answer the telephone, ensuring that all queries are dealt with or passed to the relevant person.
- To raise purchase orders for goods and services using the P2P (Purchase to Pay) system.
- To assist with producing weekly, monthly and quarterly reports on all aspects of the centres performance.
- To maintain records of accidents/incidents in the properties.
- To develop and maintain the positive image of the centre.
- To maintain an awareness of and report to the Centre Manager all local issues that may impact on the value of the sites.
- To develop excellent relationships with tenants, ensuring that queries are dealt with efficiently and that they receive the highest level of customer service.
- To develop excellent relationships with key stakeholders associated with the property e.g. service partners, surveying colleagues, local authority.
- To understand and comply with all Company policies, notably Health, Safety and Environmental policies.
- Any other duties in accordance with the needs of the business.

***

**Person Specification/Requirements**
- Previous administration experience in a customer focussed environment.
- IT literate, able to use MS Office and company specific IT systems.
- Able to communicate effectively verbally and in writing.
- Excellent customer service and interpersonal skills.
- Excellent organisational skills.
- Able to work as part of a team, supporting colleagues, as well as using own initiative.
- Awareness of legislation relating to Health, Safety and Environment.
- Understand how the industry and the company functions
- EQUAL OPPORTUNITIES
- We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
- ABOUT CBRE
CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs approximately 70,000 people worldwide, with 2000 working in the UK. The company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In Central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.- CBRE Management Services Ltd. is a wholly owned subsidiary of CBRE Ltd. and we manage over 206 million sq. ft. of property in the UK. This involves over 1200 sites, 54 shopping centres and c. 17,500 occupiers from whom we collect rent each year on behalf of the clients.


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