Receptionist/ward Clerk

4 weeks ago

Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

To provide flexible, comprehensive, responsive and accurate administrative, clerical and general secretarial services to one or more than one of the Trust’s Child Health Service’s inpatient wards or day/out-patient units
- Working closely with nursing, medical, other staff and outside agencies, to contribute to the maintenance and on-going development of an effective and efficient administrative, clerical and secretarial service for users of the one or more inpatient wards and/or day and out-patient units, their relatives and visitors through the performing of key administrative, clerical and secretarial tasks.
- Update admission trolley on a daily basis
- To input information into the IT systems used within the Child Health Service, including systems used for admission/ transfer/ discharge and coding, ensuring that information is correct and up-to-date.
- Register patients and add encounter/episode and /or outcome on the Trust’s patient administration system.
- To be responsible for the maintenance of the wards administrative processes and systems contributing to their on-going development and improvement.
- To provide a front line information service, offering non-clinical information, advice and guidance to members of the public, colleagues from external agencies (e.g.. general practitioners, health visitors and Social Services), nursing staff and colleagues from other departments in the Trust.
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Locate and track notes to the relevant department in a timely manner
- Ensure patients information is filed appropriately following each episode, ensuring follow up appointments are booked as requested.
- Raise maintenance requisitions via the Trust on-line system
- Monitor ward access for patients and staff to ensure security is maintained at all times.
- Responsible for receiving patient queries, written or verbal. Responding and resolving such queries,

To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have, and ensuring the safety of the children and young people by ensuring the security of the unit doors at all times

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