Operations Coordinator

5 months ago

Edinburgh, United Kingdom ALTIDO by Joivy Full time

**ALTIDO by Joivy**

ALTIDO by Joivy is one of the leading companies in Europe for the management of apartments, villas, aparthotels, and hotels. Established in 2019, it currently manages over 2,000 properties and 1,000 rooms in pop-up hotels.

**Our Group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan

**ROLE & TEAM**

We are currently looking for an **Operations Coordinator **who will lead and manage our clients relations, portfolio & properties and market engagement in Edinburgh.

**Here below are some examples of your core activities**:

- Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
- Working with the Guest Relations team to ensure guests have the best experience possible from check-in to check-out
- Working with the Maintenance team to report, schedule, and monitor repairs and renovations
- Carrying out property inspections
- Attend onboarding visits and carry out on-the-ground works required to set up properties
- Completing inventories, check-outs, and inspections of long-term rentals
- Conducting meet and greets and coordinating guest check-ins/outs
- Maintaining guides and manuals for properties
- Maintaining the office, controlling stock and supplies, and light reception work
- Other ad-hoc work throughout the Edinburgh operation as required

**What you’ll need to be successful in this role if you have**
- High level of organisation
- Ability to collaborate with different teams within the organization to service your clients to a high standard
- Highly skilled communicator
- A confident decision-maker and quick problem-solver
- Customer service experience preferred
- Ideally, have some maintenance and property knowledge
- Enthusiastic approach to a varied workday
- Confident and highly professional attitude toward guests, clients, and service providers
- Comfortable working within our office and independently in properties across Edinburgh
- Competent level of IT proficiency

**In Joivy we are**:

- Communicative and social - we’re a friendly bunch and great communication is the key to be successful in the role;
- Dedicated to continual improvement - we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
- Collaborative and helpful - we go much further when we help each other improve whenever and however we can;
- Problem-solver by nature - we have loads of interesting challenges in our Joivy Space which require some creative thinking;
- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
- Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria_

**Job Types**: Full-time, Temporary contract
Contract length: 10 months

Pay: Up to £24,500.00 per year

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Application question(s):

- Where are you currently based?
- What kind of VISA/Permit to work do you possess? In which country?
- What is your VISA expiration date?
- When will you be available to start in this role?
- Please, provide us with economic details of your current annual base salary
- Please provide us with economic details of your current variable package (MBO, bonus, other relevant benefits)
- Please, provide us with details of your annual economic expectations (on base salary)

Reference ID: Operations Coordinator (f/m/x)

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