HR and Payroll Services Advisor

3 weeks ago


Newcastle upon Tyne, United Kingdom Sopra Steria Full time

Do you have interest in HR and looking for the right opportunity within a fantastic organisation? If so, this could be the one for you

Our business continues to evolve, and we are now seeking HR and Payroll Services Advisers at SSCL Newcastle You will provide first line support to our government employees, supporting with a range of queries over the phone and via service requests. You will be expected to handle all queries effectively and within set timeframes, whilst delivering excellent customer service. We provide an extensive training plan to support you with delivering a high quality of service. It is a large and complex business so you can expect the role to be interesting and varied, and it also means we can offer fantastic training, development opportunities, along with a flexible benefits package which you can tailor to meet your needs. We are Great Place to Work, with a focus on development and learning time.
The role with be hybrid, working 2 days a week in the office and the rest from home. The shifts vary from 7am to 6pm between Monday-Friday.

**What you'll be doing**:

- You'll be the first point of contact for the customer into the HR Service Centre, answering first line calls and service requests
- Recording all queries on to the system to drive efficiencies, and measure performance standards to shape continuous improvement
- Identification and escalation of complex enquiries to the relevant Specialist areas, as per defined procedures
- Development of working relationships with the customer base and other areas of HR to ensure a high level of customer service is provided at all times whilst acting with integrity and confidentiality
- Provide guidance and support to all employees on using a variety of HR and Payroll systems
- Have input to and be pro-active with ideas of ways in which the Customer Service Team can contribute to continuous improvement

**What you’ll bring**:

- Ability to make decisions on how best to deal with all types of enquiries with confidence
- Excellent communicator, particularly on the telephone and the ability to deal with difficult customer enquiries in an effective way, whist maintaining confidentiality
Strong written skills and able to draft appropriate responses
- High level of attention to detail
- Positive approach to customer service and the ability to build strong working relationships with customers
- Be proactive in service delivery and be able to contribute to improvements to systems and procedures

**It would be great if you had**:

- Previous experience in a HR or Payroll role or handling HR activities

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**:Full-time, Permanent, hybrid (2 days a week in the office)
**Location**: Newcastle
**Security Clearance Level**: NPVV1
**Internal Recruiter**:Caroline
**Salary**:£22,145 inclusive of 3% flex fund

**Benefits**:25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.


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