Payroll Operational Readiness Consultant

5 days ago

Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

**Description**:
Cintra is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further.

Our mission is to be the trusted partner for Outsourced Payroll & HR processing, supporting areas such as HR workforce admin, payroll, benefits, recruitment and learning and talent management.

You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities and other local businesses.

**Key Responsibilities**:
You will work with colleagues and partners to ensure a consistent, client-focused service, driving improvements alongside the Cintra Outsourced Services team. Most of all, you will be an creative consultant, enthusiastic about the role, keen to deliver customer satisfaction and payroll efficiencies to the OSS team members to enable them perform to expectation.

The identified immediate challenges are:
1. Lower the cost of OSS payroll service delivery & improve profitability.

2. Improve the quality of payroll processes, introduce best practice and simplify wherever possible.

3. Customer satisfaction and improve net promoter score (NPS) in line with the business targets.

4. Enable business agility

Your responsibilities will include:

- Manage your workload and project allocation, providing regular updates and ensuring completion to agreed target dates.
- Seek & deliver opportunities of continuous improvement on existing accounts / services currently delivered by the OSS team and Customer
- Seek & deliver enhancements to the OSS payroll processes and procedures through continuous improvement initiatives and best practices updating processes, documentation, and the department as appropriate
- Ensure adoption of new tools by the OSS Team and Customer, roll out the introduction of processes to improve efficiency
- Manage and support payroll regular legislative updates for our Customers with the Marketing Team
- Drive the delivery and provision of a gold standard outsourced service
- Manage and support on requests assigned to assist with the Customer journey
- Manage and deliver OSS Team training around best practice
- Ensure GDPR compliance within teams
- Carry out other duties and projects as agreed with line manager

**Skills Knowledge and Expertise**:

- 3+ years of work experience in payroll team management - bureau environment preferred
- Experienced in change management & the introduction of new processes procedures
- A facilitator, that exhibits confidence in guiding the teams
- A coach, that provides the right tools to achieve goals
- A positive role model with excellent work ethic
- An analytical mindset with great problem-solving abilities
- Able to adapt at pace and with a passion for making an impact
- Able to constantly think of ways to improve and speed up processes
- Willing to travel
- Understanding of using metrics to deliver results that will meet or exceed business goals
- A strong communicator
- Customer focused with experience of resolving client complaints
- Strategic enabler
- Knowledge and understanding of payroll best practices and legislation
- Good knowledge of Microsoft Office including high proficiency in Excel
- Parallel run and Service Rehearsal experience an advantage
- Highly organised with the ability to oversee large and multiple projects with high attention to detail
- Able to produce professional quality documentation

You will be required to have and to maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform this job role to comply with Company requirements and any applicable rules, regulations (particularly of any professional body) and legislation relevant to the responsibilities of this role.

**What's in it for me?**:
At Cintra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:

- Holiday entitlement of 25 days plus bank holidays (pro rata part time)
- A generous quarterly bonus plan
- Company paid sick leave (after qualifying period)
- Hybrid and flexible working arrangements (after qualifying period and by agreement)
- Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
- Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
- Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
- Interest free Travel Loan scheme (after probation)
- Subsidised Parking Permit at Hoults Yard
- Paid leave for Reserve Forces Duties
- Generou

  • Junior Operational Readiness Consultant

    3 days ago

    Newcastle upon Tyne, United Kingdom PSSG Full time

    **Description**: Cintra is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further. We are looking for a Junior Operational Readiness Consultant to join the Operational Readiness team....

  • Payroll Migration Consultant

    1 day ago

    Newcastle upon Tyne, United Kingdom Payroll Elite Full time

    Our client a fast paced and fast growing company with their award winning software providing payroll solutions for over 1000 clients, are looking to recruit an experienced Payroll Migration Consultant to join their Migration team who are expanding and already an established team. If you are adept at using software and familiar with complex configuration,...

  • Payroll Implemetation Consultant

    1 day ago

    Newcastle Upon Tyne, United Kingdom Payroll Elite Ltd Full time

    Our client a fast paced and fast growing company with their award winning software providing payroll solutions for over 1000 clients, are looking to recruit an experienced Payroll Implementation Consultant to join their Migration team who are expanding andalready an established team. If you are adept at using software and familiar with complex configuration,...

  • Head of Payroll Operations

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portfolio Payroll Full time

    About the Company**Portfolio Payroll** is a leading provider of payroll services in the Newcastle area, with a reputation for delivering high-quality payroll solutions to clients across various industries. We are seeking a highly skilled **Payroll Team Lead** to join our team, responsible for managing and supervising a team of payroll professionals.The ideal...

  • Payroll Team Lead

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portfolio Payroll Full time

    About the Role**Portfolio Payroll** is a leading provider of payroll services in the Newcastle area, and we are seeking a highly skilled **Head of Payroll Operations** to join our team. As a key member of the management team, you will be responsible for overseeing the entire payroll operation, ensuring that all payroll processes are efficient and...

  • Payroll Consultant

    5 days ago

    Staines-upon-Thames, United Kingdom Portfolio Payroll Full time

    Our client is seeking implementation Payroll Consultants to join their busy team. **Duties include**: - To manage end-to-end client projects and implement client business on company solutions - Provide consultancy to the client in the analysis of the business offer Perform project management, planning and analyse client requirements - Undertake,...

  • Payroll Consultant

    1 day ago

    Staines-upon-Thames, United Kingdom Portfolio Payroll Full time

    Our client is seeking implementation Payroll Consultants to join their busy team. **Duties include**: - To manage end-to-end client projects and implement client business on company solutions - Provide consultancy to the client in the analysis of the business offer Perform project management, planning and analyse client requirements - Undertake,...

  • Payroll Administrator

    7 months ago

    Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

    **Description**: Join our growing Outsourced Payroll Department as a **Payroll Administrator!** Cintra, a fast-paced and rapidly growing company, is seeking a passionate Payroll Administrator to join our award-winning organisation. With our cutting-edge software, we provide payroll solutions for over 1000 clients, and we are looking for our next outsourced...

  • Apprentice Payroll Administrator

    7 months ago

    Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

    **Description**: Are you looking to kickstart a career in Payroll? Perhaps you are looking to expand on your experience and gain a work based qualification. Why not join us at Cintra as an apprentice, where you will make a difference by playing an important part in supporting the delivery of a high quality payroll and pensions service. We offer a full...

  • Financial Benefits Consultant

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portfolio Payroll Full time

    About the RoleAs a Senior Payroll Advisor at Portfolio Payroll, you will play a crucial role in supporting our payroll department in the Newcastle area.This is a challenging and rewarding role that requires technical skills, including proficiency in Iris systems and Excel. The ideal candidate will have previous experience working with bureaus or clients in a...

  • Payroll and Pensions Operations Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tenth Revolution Group Full time

    About the RoleWe are seeking an experienced Payroll and Pensions Operations Manager to join our Central Services team in Newcastle. This is a fantastic opportunity for a skilled professional to lead our contractor payroll operations and ensure seamless processing of payrolls.The successful candidate will be responsible for managing multiple high-volume...

  • Oracle Payroll Functional Consultant

    5 days ago

    Newcastle Upon Tyne, United Kingdom eFinancial Careers Full time

    Are you a talented and knowledgeable **Payroll Functional Consultant** with experience in **Oracle**? **The opportunity** We're looking for an Oracle focused Payroll Functional Consultant for our client. They are a North East based university that holds a great reputation around the country. They are looking for someone to deliver a new ERP system. **The...

  • Support Consultant

    5 days ago

    Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

    **Description**: Cintra is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further. We are looking for a resourceful, dynamic individual to join our Support Department. Part of a busy...

  • Payroll Operations Coordinator

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full time

    Payroll Operations PositionWe are looking for a skilled Payroll Operations Coordinator to join our team in the UK. This role is perfect for someone with experience in data entry and payroll processing.Key Responsibilities:Data entry and basic analysis activities for payroll processing.Processing standard and non-standard payroll tasks efficiently.Effective...

  • Payroll Operations Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Azets Full time

    About the Role:We are looking for a skilled Payroll Operations Manager to oversee the end-to-end payroll process, ensuring accurate and timely delivery to clients.

  • Technical Support Consultant

    5 days ago

    Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

    **Description**: Cintra is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further. We are looking for a resourceful, dynamic individual to join our Support Department. Part of a busy...

  • Payroll Support Consultant

    3 days ago

    Newcastle upon Tyne, United Kingdom PSSG Full time

    **Description**: Cintra is a fast paced, fast growing company and our award winning software provides payroll solutions for over 1000 clients. If you’re passionate about payroll and want to join a dynamic team of experienced professionals, look no further. We are looking for a resourceful, dynamic individual to join our Support Department. Part of a busy...

  • Payroll Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom ADM Pressings Ltd Full time

    **Job Name**: **Payroll Assistant** **Dept**: **HR/Payroll** **Reports Date to: HRBP** **Role Overview** The payroll administrator will assist the Payroll Coordinator in a range of defined core administrative, operational and technical activities to ensure that all employees are paid correctly and on time. **Duties & Key Responsibilities** The payroll...

  • Payroll Operations Specialist

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Coleman James Full time

    Career OpportunityHighly regarded main-contractor, Coleman James Ltd, are seeking a dedicated and experienced Full time permanent Payroll Administrator to join their well-established team in Newcastle. They operate across construction and facilities management throughout the North.Job Responsibilities: Experience in managing tasks within a Payroll/Pensions...

  • Payroll Operations Lead

    16 hours ago

    Newcastle Upon Tyne, United Kingdom Sopra Steria Full time

    Are you experienced within the delivery of Payroll services? Are you comfortable managing a team? If so this could be a great opportunity for you! SSCL Payroll team are looking for an Operations Lead to manage the end to end delivery to one or more of our government clients. As an ops lead you will be the first point of contact to clients, ensuring delivery...