Inpatient Booking Administrator

3 days ago


Birmingham, United Kingdom Spire Healthcare Full time

**Inpatients Bookings Administrator | Spire Parkway, Solihull | Full Time and Permanent**
Spire Parkway Hospital are currently looking for someone with previous experience in customer service and administration to join us as an Inpatients Bookings Administrator. The role is full time and the hours will be between 8:30am to 5pm Monday to Friday.

The role is full time and permanent, with working hours operating on a shift pattern between 7am to 6pm Monday to Thursday, and Fridays 7am '“ 4pm. This role would involve 1 in 4 Saturdays.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, 'œStaff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.'**Duties and responsibilities**:

- Face to face liaison with patients and consultants as a first point of contact in the hospital (face to face or via the telephone), providing information where requested and booking inpatient appointments.
- Maintain an efficient admissions booking system for all in-patients and day-case patients.
- Communicate any relevant information regarding the patients' stay to the appropriate hospital department e.g. Wards, Theatre, Discharge Liaison, Consultants, Finance / Pre-admission.
- Add or cancel bookings as requested by Consultants or patients and notify all relevant hospital departments.
- With colleagues in the In-patient Booking Office, provide a 'œhelp desk'
- service for patients' with medical and other pre-admission queries.
- Liaise with patients and all other hospital departments to ensure full and accurate communication and organisation regarding the patients' admission and stay in Spire Parkway Hospital.

**Who we're looking for**:

- Previous experience in an administration and customer service based position.
- Someone who is highly organised and accurate and works well to tight deadlines
- Must be a good communicator and have good computer literacy
- Someone who works well as part of a team

**Benefits**:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people.
- **

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: At Spire Parkway Hospital, we're a leading provider of private hospital treatments for our patients across the Midlands and beyond. We offer specialised and personalised healthcare through fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.



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