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Risk & Controls Officer

4 weeks ago

Pudsey, United Kingdom Lantern Debt Recovery Services Full time

**Risk & Controls Officer**
- **Salary between £26,000 - £30,000 DOE**:

- **Bonus up to 10% of annual salary**:

- **Flexible working (Hybrid office/ home working)**:

- **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking**:

- **31 days holiday (incl: public holidays) - rising to 33 with service**

**Who are we?**
We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over the last several years from Investors in People and Investor in Customers.

**What will you be doing?**
You’ll be responsible for completing and overseeing line 1 risk and control management activity in support of the business, helping to mitigate customer and operational risks. You’ll support the business by testing key controls and maintain evidence of control testing and action tracking of any issues raised. You will be required to:

- Maintain and deliver the annual operational control testing plan.
- Provide hands on activity to implement improvements identified and closure of any incidents raised.
- Provide support to the operations leader team in the identification of new emerging customer risks through customer journey and post change implementation reviews and help facilitate the delivery of Risk and Control Self-Assessment (RCSA) reviews with process owners across the operations team to gain timely completion.
- To conduct first line assurance activity through the testing and production of key controls within Operational areas.
- Support Risk and Control Self-Assessment (RCSA) activities for the business, including identifying actions to improve controls and mitigate customer risk
- Provide accurate reporting of root cause for all control testing fails.
- Ensuring root cause actions are tracked to closure and retested post implementation.
- Drive customer experience improvements and identify issues or remedial action required through customer journey activity.
- Provide ad-hoc support across operational change activity such trials, small change, projects or new purchases where appropriate to ensure controls are articulated, documented and added to the test plan effectively.
- Identification and appropriate escalation of business risks following the incident reporting procedure.
- Assist with client audit preparation, including data collation of data and internal summaries of potential findings.
- Provide timely updates to MI for remedial actions completed by Customer Services.

**What you’ll need**
- A minimum of 2 years’ experience working within a collections or quality assurance role within a regulated activity.
- Knowledge of regulatory bodies (CSA,FCA, ICO).
- MS Office experience, including MS Teams.
- Strong organisational skills.
- Self-motivated and a strong ability to work collaboratively with different teams across the business.
- Excellent levels of attention to detail to ensure your work is accurate and of high quality.
- Demonstrating resilience and agility in your approach to work - we're fast paced and sometimes we’ll need to juggle or prioritise.
- Being creative - we love hearing new ideas from our colleagues about how we can do things better.

Our values are rooted in honesty, empathy, and transparency - for our colleagues our customers and our clients. That’s why equality, diversity and inclusion are so important to us; because when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Pudsey: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Pudsey

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