Current jobs related to Quality Assurance Officer - Pudsey, Leeds - Lantern
-
Quality Assurance Specialist
1 day ago
Pudsey, Leeds, United Kingdom LBBC Beechwood Full time{"title": "Quality Control Inspector", "description": "Quality Control InspectorAt LBBC Beechwood, we are seeking an experienced Quality Control Inspector to support our growth in supplying the defence industry.This critical role ensures that our products, including machined, welded and coated components, meet the highest quality standards and codes,...
-
Quality Assurance Specialist
2 days ago
Pudsey, Leeds, United Kingdom LBBC Beechwood Full time{"title": "Quality Control Inspector", "description": "Quality Control InspectorAt LBBC Beechwood, we are seeking an experienced Quality Control Inspector to support our growth in supplying the defence industry.This critical role ensures that our products, including machined, welded and coated components, meet the highest quality standards and codes,...
-
Lead Care Home Operations
1 month ago
Pudsey, Leeds, United Kingdom Willing Care Full timeAbout Willing Care Willing Care is dedicated to providing specialized care for individuals with physical or neurological conditions. Our team fosters an environment where residents can live as independently as possible, building confidence and well-being. Nursing Home Manager We are seeking a passionate and experienced Nursing Home Manager to lead our...
-
Chief Financial Officer
3 weeks ago
Pudsey, Leeds, United Kingdom AW Hainsworth & Sons Full timeAbout the RoleJob Title: Financial ControllerDepartment: Finance and AccountingJob Type: Permanent Full-timeHours: Monday to Friday, 37.5 hours per week (Flexi-time)Salary: Competitive salary package including performance bonusReporting Line: Finance DirectorAbout UsAW Hainsworth & Sons is a leading manufacturer of high-quality textiles for the fashion and...
-
Clinical Care Manager
6 days ago
Pudsey, Leeds, United Kingdom TRCGroup Full timeClinical Registered Manager Job DescriptionWe are seeking a highly motivated and experienced Clinical Registered Manager to lead our nursing home in Leeds. As a key member of our team, you will be responsible for ensuring the delivery of high-quality care services that meet the needs of our residents.Key Responsibilities:Leadership and Management: Provide...
-
Clinical Care Manager
6 days ago
Pudsey, Leeds, United Kingdom TRCGroup Full timeClinical Registered Manager Job DescriptionWe are seeking a highly motivated and experienced Clinical Registered Manager to lead our nursing home in Leeds. As a key member of our team, you will be responsible for ensuring the delivery of high-quality care services that meet the needs of our residents.Key Responsibilities:Leadership and Management: Provide...
-
Clinical Care Manager
3 days ago
Pudsey, Leeds, United Kingdom TRCGroup Full timeClinical Registered Manager Job DescriptionWe are seeking a highly motivated and experienced Clinical Registered Manager to lead our nursing home in Leeds. As a Clinical Registered Manager, you will be responsible for ensuring the delivery of high-quality care services that meet the needs of our residents.Key Responsibilities:Leadership and Management:...
-
Clinical Care Manager
3 days ago
Pudsey, Leeds, United Kingdom TRCGroup Full timeClinical Registered Manager Job DescriptionWe are seeking a highly motivated and experienced Clinical Registered Manager to lead our nursing home in Leeds. As a Clinical Registered Manager, you will be responsible for ensuring the delivery of high-quality care services that meet the needs of our residents.Key Responsibilities:Leadership and Management:...
-
Multifaceted Maintenance Professional
3 weeks ago
Pudsey, Leeds, United Kingdom Consult Full timeJob SummaryWe are seeking a highly skilled and experienced Maintenance Engineer to join our team at Consult. As a key member of our Maintenance Team, you will be responsible for ensuring the effective and timely maintenance, testing, inspection, and repair of all plant and equipment associated with our facilities.Key ResponsibilitiesPerform production...
-
Multifaceted Maintenance Professional
3 weeks ago
Pudsey, Leeds, United Kingdom Consult Full timeJob SummaryWe are seeking a highly skilled and experienced Maintenance Engineer to join our team at Consult. As a key member of our Maintenance Team, you will be responsible for ensuring the effective and timely maintenance, testing, inspection, and repair of all plant and equipment associated with our facilities.Key ResponsibilitiesPerform production...
-
Fabric Finishing Specialist
2 weeks ago
Pudsey, Leeds, United Kingdom AW Hainsworth & Sons Full timeAbout AW Hainsworth & SonsWe are a historic and prestigious textile manufacturer producing high-quality textiles for top designers, stage and screen productions, and the Royal Household. Our company has been responsible for weaving the look of iconic England since 1783.The RoleWe are seeking a highly motivated individual to join our fast-paced team in our...
-
Maintenance Specialist
1 week ago
Pudsey, Leeds, United Kingdom Consult Full timeJob Title: Maintenance SpecialistConsult is seeking a skilled Maintenance Specialist to join our team. As a key member of our Maintenance Team, you will be responsible for ensuring the effective and timely maintenance of our facilities.Key Responsibilities:Perform routine maintenance tasks to ensure the smooth operation of our facilitiesConduct condition...
-
Maintenance Specialist
1 week ago
Pudsey, Leeds, United Kingdom Consult Full timeJob Title: Maintenance SpecialistConsult is seeking a skilled Maintenance Specialist to join our team. As a key member of our Maintenance Team, you will be responsible for ensuring the effective and timely maintenance of our facilities.Key Responsibilities:Perform routine maintenance tasks to ensure the smooth operation of our facilitiesConduct condition...
-
Recruitment Resourcer
2 weeks ago
Pudsey, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full timeAbout The Recruitment Crowd (Yorkshire) LtdWe are a leading recruitment agency dedicated to matching top talent with exceptional opportunities in the logistics industry.Job OverviewAs a Recruitment Resourcer, you will be responsible for identifying, attracting, and placing top-tier talent within the logistics industry. You will leverage your expertise to...
-
Recruitment Resourcer
2 weeks ago
Pudsey, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full timeAbout The Recruitment Crowd (Yorkshire) LtdWe are a leading recruitment agency dedicated to matching top talent with exceptional opportunities in the logistics industry.Job OverviewAs a Recruitment Resourcer, you will be responsible for identifying, attracting, and placing top-tier talent within the logistics industry. You will leverage your expertise to...
-
Recruitment Resourcer
3 weeks ago
Pudsey, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full timeAbout The Recruitment Crowd (Yorkshire) LtdWe are a leading recruitment agency dedicated to matching top talent with exceptional opportunities in the logistics industry.Job OverviewAs a Recruitment Resourcer, you will be responsible for identifying, attracting, and placing top-tier talent within the logistics industry. Your expertise will be leveraged to...
-
Recruitment Resourcer
3 weeks ago
Pudsey, Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full timeAbout The Recruitment Crowd (Yorkshire) LtdWe are a leading recruitment agency dedicated to matching top talent with exceptional opportunities in the logistics industry.Job OverviewAs a Recruitment Resourcer, you will be responsible for identifying, attracting, and placing top-tier talent within the logistics industry. Your expertise will be leveraged to...
-
Fabric Finishing Specialist
2 weeks ago
Pudsey, Leeds, United Kingdom AW Hainsworth & Sons Full timeAbout the RoleWe are seeking a highly motivated individual to join our fast-paced team in our Inspection and Mechanical areas. As a Fabric Finishing Specialist, you will be responsible for both mechanical finishing and inspection tasks.Key ResponsibilitiesOperating machinery such as raising machines to finish blankets and industrial fabrics.Running fabric...
-
Fabric Finishing Specialist
2 weeks ago
Pudsey, Leeds, United Kingdom AW Hainsworth & Sons Full timeAbout the RoleWe are seeking a highly motivated individual to join our fast-paced team in our Inspection and Mechanical areas. As a Fabric Finishing Specialist, you will be responsible for both mechanical finishing and inspection tasks.Key ResponsibilitiesOperating machinery such as raising machines to finish blankets and industrial fabrics.Running fabric...
-
Maintenance Engineer
2 weeks ago
Pudsey, Leeds, United Kingdom Consult Full timeJob DescriptionJob Title: Maintenance EngineerJob Summary:We are seeking a highly skilled Maintenance Engineer to join our team at Consult. As a key member of our maintenance team, you will be responsible for ensuring the effective and timely maintenance, testing, inspection, and repair of all plant and equipment associated with our facilities.Key...
Quality Assurance Officer
3 months ago
Quality Assurance Officer
Pudsey, Leeds (Hybrid)
Salary £25,625 PLUS benefits
Are you an experienced Quality Assurance Officer or Quality Analyst with a strong contact centre background looking for your next career move? Do you want to join a growing company with a clear social purpose, that places customers at the heart of everything they do? If the answer is yes, then a role here at Lantern could be your future.
About the role
Reporting to our Operations Support and Assurance Manager, we have a fantastic opportunity for an Officer/ Analyst to help shape the future of our Quality team. Working in a team of five, you will consistently monitor, review, and score our Customer Service Team's interactions with our customers, helping to drive Lantern's commitment to providing fair customer outcomes.
At Lantern, we operate in a fast-paced environment but with that comes variety. You'll have the chance to get involved in activities including:
Monitoring both Lantern's internal teams and our Outsource Partners' written and verbal customer communications and providing accurate and clear assessments of the quality checks completed.
Providing an accurate summary of root cause for all quality monitoring fails.
Identification and appropriate escalation of business risks to both Manager and Compliance.
Managing client audit preparation, including collating data and internal summaries of potential findings.
Attending and actively participating in quality calibrations with peers.
Leading and managing quality calibrations attended by Customer Service Agents and Operational Managers.
Providing timely updates to MI for remedial actions completed by Customer Services.
About you
You'll have proven experience in a similar role, gained within a Financial Services environment and will be able to demonstrate:
Knowledge of regulatory bodies (FCA, CSA, ICO)
Experience working within a collections environment (desirable)
Experience of monitoring multi-channel communication methods (calls, emails and webchat)
Experience of carrying out root cause analysis to identify and recommend process changes.
Speech Analytics experience would be beneficial.
You will be:
Detailed focused- always ensuring your work is accurate and of a high standard.
Data savvy – you will enjoy using Excel to analyse key data, identity themes and present these in a visual format.
A strong communicator – able to deal with stakeholders at all levels, including third parties.
A natural presenter – able to showcase your findings in PowerPoint presentations and confidently justify your recommendations.
Resilient and flexible in your approach to work – no day is the same and you will often need to think outside the box.
Creative- we love hearing new ideas from our colleagues about how we can do things better.
A team player – someone who looks beyond boundaries of their own job to support others.
We are Lantern.
Let's face it, debt is never easy. When it comes to debt collection, we believe there's a better way – one that involves treating our customers with the empathy and respect that they deserve.
Here at Lantern, we recognise that everyone's circumstances are different. There isn't a solution that works for everyone. That's why we choose to take a different approach – a more human approach.
Since 2008, we've helped over 2.5 million people clear their debt with us in a way that is sympathetic and flexible. We put our customers in control. We take the time to get to know them so that, together, we can create an affordable and sustainable repayment plan to set them on the pathway to becoming debt free. Our efforts haven't gone unnoticed, and we've been awarded with the Investors in Customers 2023 GOLD standard for our dedication and ongoing commitment to customer care. For us, it's quite simple: we choose to treat our customers the way we would want to be treated.
We reward great work.
Discretionary annual bonus scheme, up to 10% of your salary.
Hybrid working so you can work around life's other commitments.
33 days annual leave (incl. public holidays) rising to 36 with LOS.
Healthcare Cash Plan.
Life Assurance Plan.
Discounts at major UK retailers.
Paid volunteering opportunities.
Recognition awards, celebrations, parties and more
What happens next?
We'll be in touch if you're application is successful so keep an eye on your emailsWe'll arrange a short call to learn more about you and answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. Full details will be confirmed if you're application is progressed to the next stage.
We are inclusive.
We're committed to becoming an employer of choice for diversity, where leaders, structures, and interactions encourage you to thrive at work and be yourself. As an inclusive employer, please do let us know if you need any adjustments during our recruitment process.
We're an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger.
Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search, PEP and financial sanctions searches.
