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Call Handler Responder

4 months ago

Derby, United Kingdom Derby City Council Full time

Application closing date

26/05/2024

Working Pattern

Full time

Salary

Grade: E £25,545 - £27,334 a year

Contractual hours

37

Basis

Full time

Job category/type

Social Care - Adults

Attachments

Blank

Job description

**Directorate: People Services**

**Hours: 37 hours a week, 7:00am-15:00pm & 15:00pm-23:00pm on a rota 5 out 7 days**
**Contract Type: Permanent**
**Location: The Gatehouse**

This is your chance to work as part of a professional team dealing with a diverse customer base, including vulnerable and older adults. As part of the Carelink team you will provide computerised call handling services and respond to emergency situations.
Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it.
In the case of a serious emergency, the emergency services will also be contacted.
Other duties will include installing and maintaining emergency call equipment in customer’s homes and undertaking annual visits.
You will be part of a team working day and afternoon shifts on a rota basis including weekends and bank holidays.

This is a permanent position pending an Achieving Change working 37 hours per week

Based at Kedleston Road, Derby Carelink is 24-hour emergency monitoring and response service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency.
Post requirements
A full and current driving licence
An Enhanced Adults DBS check is also required for this post

**Who We Are**
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

**What We Offer**
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

- Flexible work/life balance scheme (depending on your role)
- Hybrid working (depending on your role)
- Modern office environment (depending on your job location)
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards - retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers

**The Opportunity**
Supporting elderly and vulnerable adults in an emergency situation and enabling them to remain independent in there own homes.
**About You**
To be successful in this role, you’ll ideally have...

A vibrant personality and enjoy working in a busy environment.
Computer skills
Communication skills
Customer service skills
Understanding of elderly and vulnerable adults
Knowlege and understanding of telecare alarm equipment
Ability to remain calm and professional in emergency situations

**Next Steps**

Interviews will be held: Friday 7th June 2024

**Important Information**
Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Remember to align your personal statement to the essential criteria in the Person Specification.

**Equality, Diversity & Inclusion**

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.