Head of Product Support
5 months ago
**Company Description**
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.
**Company Overview**
**Culina Group** is a leading UK 3rd party food & drinks logistics provider offering dedicated and shared user warehousing and distribution solutions.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired
Due to continued growth, we are now seeking a **Head of Product Support** to join our IT Department at our **Rugby **site.
As Head of Product Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer journey and contributing to the overall success of our company.
This is a full time, permanent position working **Monday to Friday 9am to 5pm** offering a competitive salary and package with the opportunity to work for a forward thinking market leader.
**Job responsibilities of Head of Product Support include**:
Product Support
- Develop and implement a comprehensive support strategy aligned with business goals and customer needs.
- Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products.
- Prioritize and manage support tickets, coordinating with the support team to ensure efficient and effective problem resolution.
- Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly.
Service Level Agreements (SLAs)
- Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions.
Incident Management
- Lead the investigation and resolution of product-related incidents and outages, working
closely with cross-functional teams to minimize downtime and restore services quickly.
- Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence.
- Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels.
Team Management
- Lead and manage a team of product support specialists, providing coaching, mentoring and performance management.
- Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery.
- Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for team members.
Communication and Coordination
- Serve as a liaison between business users, development teams, infrastructure teams, and external vendors.
- Facilitate effective communication, coordinate activities, and manage expectations to ensure smooth collaboration and alignment across different teams.
- Act as a point of escalation for critical issues, ensuring timely resolution and effective communication to stakeholders. Continuous Improvement
- Identify opportunities for process improvements in product support, leveraging automation, tools, and best practices to enhance efficiency and effectiveness.
- Collaborate with development teams to provide feedback on product usability, stability, and performance, suggesting enhancements or bug fixes as needed.
**Qualifications**
- Proven experience in product support management, preferably within the logistics and transport industry.
- Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle.
- Excellent leadership and team management skills, with the ability to motivate and guide a team towards achieving common goals.
- Demonstrated experience in incident management, problem-solving, and root cause analysis.
- Deep knowledge of product support operations and processes.
- Strong customer service orientation with excellent communication and interpersonal skills.
- Familiarity with ITIL principles and best practices for IT service management.
- Proactive mind-set with a focus on continuous improvement and innovation.
- Excellent communication, interpersonal, and problem-solving skills.
- Data-driven approach to decision making and performance measurement.
- Ability to thrive in a fast-paced and dynamic environment.
**Additional Information**
As part of our drive to make **Culina Group** a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success f
-
Head of Technical
5 months ago
Market Drayton, United Kingdom Compleat Food Group Full timeJob Advert **Site Head of Technical - Chilled Food Manufacturing** **Location**: Palethorpes Bakery, Shropshire **About Us**: The Compleat Food Group is one the UK's leading food manufacturing companies, dedicated to delivering high-quality and innovative food products to delight our customers. We are seeking an experienced and accomplished Head of...
-
Production Operative
4 weeks ago
Market Drayton, Shropshire, United Kingdom Staffline Branches Full timeAbout the RoleWe are seeking a skilled and motivated Production Operative to join our team at Staffline. As a Production Operative, you will be responsible for ensuring the smooth operation of our production line, maintaining high standards of quality and productivity.Key ResponsibilitiesOperate production equipment and machinery to produce high-quality...
-
Production Operative
4 weeks ago
Market Drayton, Shropshire, United Kingdom Staffline Branches Full timeAbout the RoleWe are seeking a skilled and motivated Production Operative to join our team at Staffline. As a Production Operative, you will be responsible for ensuring the smooth operation of our production line, maintaining high standards of quality and productivity.Key ResponsibilitiesOperate production equipment and machinery to produce high-quality...
-
Production Operative
5 months ago
Market Drayton, United Kingdom Compleat Food Group Full timeJob Advert **Job Title**: Production Operative **Company**: The Compleat Food Group **Location**: Palethorpe's Bakery, Market Drayton, TF9 3AL **Salary**: £11.77p/h **Hours**:6am-6pm (4on4off) **About Us**:At The Compleat Food Group, we're always raising the savoury bar and crafting delicious pies and sausage rolls that delight taste buds across the...
-
Production Operative
5 months ago
Market Drayton, United Kingdom Compleat Food Group Full timeJob Advert **Job Title**: Production Operative **Company**: The Compleat Food Group **Location**: Palethorpe's Bakery, Market Drayton, TF9 3AL **Salary**: £11.77p/h **Hours**:6am-6pm (4on4off) **About Us**:At The Compleat Food Group, we're always raising the savoury bar and crafting delicious pies and sausage rolls that delight taste buds across the...
-
Operational Support Grade
5 months ago
Market Drayton, United Kingdom Ministry of Justice Full time**Operational Support Grade - HMP Stoke Heath (Prison Support Role) - 73538** **£23,226** **Market Drayton**: **Overview of the job** It takes teamwork to support our prisons. As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services - everything from...
-
Production Operative
2 months ago
Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full timeJob Title: Production OperativeAt The Compleat Food Group, we're seeking a dedicated and reliable Production Operative to join our dynamic team. As a key member of our savory squad, you'll play a vital role in producing high-quality food products that delight taste buds across the nation.Key Responsibilities:Operate production lines efficiently to meet daily...
-
Production Operative
2 months ago
Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full timeJob Title: Production OperativeAt The Compleat Food Group, we're seeking a dedicated and reliable Production Operative to join our dynamic team. As a key member of our savory squad, you'll play a vital role in producing high-quality food products that delight taste buds across the nation.Key Responsibilities:Operate production lines efficiently to meet daily...
-
Production Operative
1 month ago
Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full timeJob Title: Production OperativeAt The Compleat Food Group, we're seeking a dedicated and reliable Production Operative to join our dynamic team. As a key member of our savory squad, you'll play a vital role in producing high-quality food products that delight taste buds across the nation.Key Responsibilities:Operate production lines efficiently to meet daily...
-
Production Operative
1 month ago
Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full timeJob Title: Production OperativeAt The Compleat Food Group, we're seeking a dedicated and reliable Production Operative to join our dynamic team. As a key member of our savory squad, you'll play a vital role in producing high-quality food products that delight taste buds across the nation.Key Responsibilities:Operate production lines efficiently to meet daily...
-
Production Operative
3 weeks ago
Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full timeJob Title: Production OperativeAt The Compleat Food Group, we're seeking a dedicated and reliable Production Operative to join our dynamic team. As a key member of our savory squad, you'll play a vital role in producing high-quality food products that delight taste buds across the nation.Key Responsibilities:Operate production lines efficiently to meet daily...
-
Production Operative
3 weeks ago
Market Drayton, Shropshire, United Kingdom The Compleat Food Group Full timeJob Title: Production OperativeAt The Compleat Food Group, we're seeking a dedicated and reliable Production Operative to join our dynamic team. As a key member of our savory squad, you'll play a vital role in producing high-quality food products that delight taste buds across the nation.Key Responsibilities:Operate production lines efficiently to meet daily...
-
Production Operative
5 months ago
Market Drayton, United Kingdom Compleat Food Group Full timeJob Advert **Job Title: Production Operatives** **Company: Palethorpes Bakery, Market Drayton** **Pay Rate: £10.75 p/h weekly pay** **Overtime Available: Paid at time and a half.** **Shift Pattern: Days Shifts 05:00am to 17:00pm** **You do not need previous experience, as we will give you all the training and support you need to progress.** Join The...
-
Production Operative
5 months ago
Market Drayton, United Kingdom The Compleat Food Group Full timeJob Title: Production Operative Company: The Compleat Food Group Location: Palethorpe's Bakery, Market Drayton, TF9 3AL Salary: £11.77p/h Hours: 6am-6pm (4on4off) About Us: At The Compleat Food Group, we're always raising the savoury bar and crafting delicious pies and sausage rolls that delight taste buds across the nation. Based...
-
Head of Finance
5 months ago
Market Drayton, United Kingdom Culina Group Full timeCompany Description Culina group are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector. With over 20 million square feet of warehousing spread...
-
Operational Support Grade
5 months ago
Market Drayton, United Kingdom Ministry of Justice Full timeSalary 1 - £25,626 Number of jobs available 1 - 4 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Market Drayton Building/Site 1 - HMYOI Stoke Heath, TF9 2JL Grade 1 - AA Organisation Grade for HMPPS 1 - Band 2 Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share, Flexible Working Role...
-
Head of Financial Services
4 weeks ago
Market Harborough, Leicestershire, United Kingdom District of Harborough Full timeJob Title: Head of Financial ServicesHarborough District Council is seeking an experienced and skilled Head of Financial Services to join their team. As a key member of the Senior Leadership Team, you will be responsible for providing strategic support to services and senior officers, as well as leading a team that supports all aspects of finance.Key...
-
Head of Financial Services
4 weeks ago
Market Harborough, Leicestershire, United Kingdom District of Harborough Full timeJob Title: Head of Financial ServicesHarborough District Council is seeking an experienced and skilled Head of Financial Services to join their team. As a key member of the Senior Leadership Team, you will be responsible for providing strategic support to services and senior officers, as well as leading a team that supports all aspects of finance.Key...
-
Production Assistant
4 weeks ago
Market Drayton, Shropshire, United Kingdom Staffline Branches Full timeJob Title: Production OperativeWe are seeking a skilled and motivated Production Operative to join our team at Staffline Branches.About the Role:This is a full-time position working shifts 4 on 4 off, with hours of work including days (6am to 6pm) and nights (6pm to 6am). No previous experience is necessary, as full training is provided.Key...
-
Production Assistant
4 weeks ago
Market Drayton, Shropshire, United Kingdom Staffline Branches Full timeJob Title: Production OperativeWe are seeking a skilled and motivated Production Operative to join our team at Staffline Branches.About the Role:This is a full-time position working shifts 4 on 4 off, with hours of work including days (6am to 6pm) and nights (6pm to 6am). No previous experience is necessary, as full training is provided.Key...
