Support Services Supervisor

2 weeks ago


Market Drayton, Shropshire, United Kingdom Culina Group Full time

Culina Group is committed to delivering exceptional customer service, and we are seeking a Support Services Supervisor to help us achieve this goal. The successful candidate will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service offering in a fast-paced working environment.

The ideal candidate will have previous experience of supervising a team to deliver excellent customer/client support services and be able to manage conflict, seeing issues through to resolution while developing and maintaining successful relationships.

Key responsibilities include running weekly/monthly KPI data reports for the Head of Customer Service, analysing system data to ensure data integrity, and identifying and rectifying anomalies to maintain system housekeeping standards.

We offer a competitive salary of £32,632 per annum, plus a range of benefits including annual leave, pension scheme, life assurance, and wellness programme. Our company values diversity and inclusion, and we strive to create a positive work environment where everyone feels valued and supported.

The successful candidate will also be responsible for supporting business and client/customer ad-hoc projects, ensuring seamless delivery and high-quality outcomes.



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