Customer Service Team Lead

2 weeks ago


Market Drayton, Shropshire, United Kingdom Culina Group Full time

We are seeking a highly skilled Customer Service Team Lead to join our team at Culina Group in Market Drayton. The successful candidate will be responsible for supporting the Customer Services Manager, developing and supervising the team to ensure an outstanding service offering in a fast-paced working environment.

The ideal candidate will have previous experience of supervising a team to deliver excellent customer/client support services and be able to manage conflict, seeing issues through to resolution while developing and maintaining successful relationships.

Key responsibilities include day-to-day supervision of allocated members of the admin team, ensuring they undertake their duties in line with departmental processes and procedures. Additionally, the role involves holding monthly 1-2-1's to ensure PDP action plan objectives are being met.

We offer a competitive salary of £32,632 per annum, plus a range of benefits including annual leave, pension scheme, life assurance, and wellness programme. Our company values diversity and inclusion, and we strive to create a positive work environment where everyone feels valued and supported.

The successful candidate will also be responsible for implementing new business from start to finish, ensuring that everything is in place to support the client/customer. This includes setting up systems, providing clients with an understanding of processes, and delivering a joined-up service.



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