Service Desk Triage

2 weeks ago


Newcastle upon Tyne, United Kingdom NRG Full time

**Job Details**:

- **Posted**: about 5 hours ago
- **Location**: Newcastle, Newry Mourne and Down
- **Salary**: £20,000
- **Discipline**: Tech & Digital
- **Job Ref**: PROF_170663

**About the role**:
**Job Title**: Service Desk Triage

**Length**: 6 months fixed term contract

**Salary**: £20,000 Pro Rata

**Location**: Newcastle Upon Tyne, Tyne and Wear

**About the role**:
We are thrilled to announce that NRG are currently recruiting for a role based in Newcastle, working for an established IT company. This role will involve you displaying strong customer service skills as you will be working in a telephony basis receiving inbound calls regarding IT issues various individuals are experiencing. You will then log the issue and escalate it to the appropriate IT professional.

This is a fantastic opportunity for an individual to expand their customer service skills and IT skills, as well as gaining exposure to an IT helpdesk type environment.

**Skills needed to be successful in role**:

- Strong customer service skills
- Excellent communication skills
- Strong interpersonal skills
- The ability to multitask and work in a timely manner
- Good understanding of IT (training will be provided)



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