Service Desk Consultant

Found in: Talent UK C2 - 1 week ago

Newcastle upon Tyne, United Kingdom TSG Full time
About the role;

As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement. Here’s why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’ Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: Full UK, clean driving licence An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc. Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc. Good customer service skills and the ability to handle customers’ needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual’s needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years’ server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, Sophos, Microsoft Defender. Knowledge on storage (SAN, NAS etc) Microsoft Associate level certifications. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Scheme Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.

  • Service Desk Consultant

    20 hours ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • IT Team Lead

    7 days ago

    Newcastle upon Tyne, United Kingdom Mott MacDonald Full time

    Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that. The Service Desk Team Lead works closely with Service Desk employees, Desktop Support Team Leads, 3rd Line...

  • Service Desk Analyst

    19 hours ago

    Newcastle Upon Tyne, United Kingdom Sellick Partnership Full time

    **Service Desk Analyst** **Permanent Role** **£23,023 - 24,920 / annum** **Hybrid Working** In this role you would be working as a Service Desk Analyst in a Northeast housing association. Within this role as a Service Desk Analyst you would be apart of a team which delivers an effective support as required within the IT & Digital Strategy. Thisrole is a...

  • Service Desk Consultant

    1 day ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a Level 2 Service Desk Consultant you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Service Desk Analyst

    1 day ago

    Newcastle Upon Tyne, United Kingdom Talent84 Ltd Full time

    **Service Desk Analyst, Newcastle upon Tyne** **Salary £21,500** Our client has recently re-structured, and as a result there is an opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career inIT Support. **Requirements**: -...

  • Service Desk Analyst

    Found in: Appcast UK C C2 - 2 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    Found in: Whatjobs ES C2 - 5 days ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    Found in: Appcast UK C2 - 2 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    Found in: Jooble UK C2 - 2 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance...

  • Service Desk Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    Found in: Talent UK 2A C2 - 2 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance...

  • IT Support and Service Desk Operator

    Found in: Jooble UK C2 - 2 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • IT Support and Service Desk Operator

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk

    2 days ago

    Newcastle upon Tyne, United Kingdom INITIALIZE Full time

    **Service Desk Team Lead - Newcastle - global client - £40 - 50k** **Experience and skills required**: High level of experience in a team lead role on a service desk, preferably across multiple locations Knowledge and experience implementing ITIL Service Management Best Practices Previous experience in a hands on technical support role Excellent...

  • Service Desk Triage

    7 days ago

    Newcastle upon Tyne, United Kingdom NRG Full time

    **Job Details**: - **Posted**: about 5 hours ago - **Location**: Newcastle, Newry Mourne and Down - **Salary**: £20,000 - **Discipline**: Tech & Digital - **Job Ref**: PROF_170663 **About the role**: **Job Title**: Service Desk Triage **Length**: 6 months fixed term contract **Salary**: £20,000 Pro Rata **Location**: Newcastle Upon Tyne, Tyne and...

  • Help Desk Advisor

    5 days ago

    Newcastle upon Tyne, United Kingdom Juhler Group Full time

    Are you a skilled professional with a passion for providing exceptional customer service? Do you have experience in the commercial or residential property industry? Here at EW Recruitment Services, we have an exciting opportunity for a Help Desk Administrator to join a well established estate agents in Newcastle Upon Tyne. The company pride themselves on...

  • 1st Line Service Desk Agent

    1 day ago

    Newcastle upon Tyne, United Kingdom Technology Services Group Full time

    **About the role;** As a 1st Line Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will...

  • Service Desk

    2 days ago

    Newcastle-under-Lyme, United Kingdom Uniting People Full time

    Service Desk Engineer Role Overview **Responsibilities -** Service Desk - Ensuring the Service Desk calls are always promptly answered and handled appropriately. - Triaging inbound issues and performing all troubleshooting to the point of resolution or escalation. - Maintaining configurations and client details. - Maintaining a good relationship with...

  • Recruitment Consultant

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Rec2Rec Search Full time

    RW2870) Recruitment Consultant - Accountancy Type: Permanent RECRUITMENT CONSULTANT - ACCOUNTANCY & FINANCE RECRUITMENT CONSULTANT WANTED FOR AN ACCOUNTANCY & FINANCE DESK WITHIN A FORWARD-THINKING, PROFESSIONAL AND CONSULTATIVE ENVIRONMENT Benefits include a highly competitive commission scheme + additional benefits and sales incentives Leading...