Help Desk Advisor

3 weeks ago


Newcastle upon Tyne, United Kingdom Juhler Group Full time

Are you a skilled professional with a passion for providing exceptional customer service? Do you have experience in the commercial or residential property industry?

Here at EW Recruitment Services, we have an exciting opportunity for a Help Desk Administrator to join a well established estate agents in Newcastle Upon Tyne.

The company pride themselves on delivering exceptional property management solutions to their clients. They specialise in commercial and residential properties, ensuring that tenants and property owners receive the highest level of service and support.

As a Help Desk Administrator, you will play a vital role in maintaining their excellent reputation and ensuring smooth operations for their valued clients.

**Key Responsibilities**:

- Respond promptly and professionally to client inquiries, concerns, and requests, providing efficient resolutions or escalating issues when necessary.
- Coordinate and schedule maintenance requests, liaising with contractors, property managers, and tenants to ensure timely and efficient service delivery.
- Maintain accurate and up-to-date records of property maintenance activities, tracking progress and providing regular updates to clients.
- Assist in the preparation of property management reports and documents, ensuring accuracy and attention to detail.

**Required Skills and Qualifications**:

- Previous experience in a help desk or customer service role, preferably in the property management industry.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong organisational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
- A proactive and customer-focused approach, with the ability to handle challenging situations and provide effective solutions.

This is a permanent position working Monday to Friday 08:30 - 17:00

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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