Service Desk Analyst

3 weeks ago

Newcastle upon Tyne, United Kingdom Careers Plus Full time

Job Description

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.

Responsibilities:

  • Provide first-line technical support to end-users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Escalate complex problems to the appropriate support teams, ensuring timely resolution.
  • Document all support interactions and resolutions in the ticketing system.
  • Assist with the installation, configuration, and maintenance of IT equipment and software.
  • Collaborate with other IT teams to identify and implement solutions to recurring issues.
  • Keep abreast of emerging technologies and best practices in IT support.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience in a technical support role, preferably in a help desk or service desk environment.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work well under pressure in a fast-paced environment.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package
  • Opportunities for professional development and career advancement.
  • A collaborative and supportive work environment.
  • Exciting projects and the chance to work with cutting-edge technologies.

If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you

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