Digital Service Desk Advisor

2 months ago

Newcastle upon Tyne, United Kingdom Northumbria Police Full time

**Salary £25,707 - £27,690 per annum (Increasing to £25,920 - £27,918 from September 2023 following a transitional pay award period)**

**Location: Hybrid - Working predominantly from home, with occasional days in Forth Banks Police Station**
- Ever wondered what it is like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Digital Policing department._

**What do I need?**
- Current experience of providing first line support, including providing advice and support with software solution and end user devices.
- Demonstrate an enthusiastic outgoing approach to customer service, with a logical approach to problem solving at first line investigation.
- Excellent written and verbal communication skills, to support end users during the initial investigation and fault-finding process.
- The ability to provide all end users with an exceptional level of customer service, supporting them in their use of technology.
- The ability to proactively assess the impact and urgency of Incidents and Requests, and ensure accurate records are created for our Service Management system.

The Service Desk Team currently work a 5-week shift pattern, including one weekend. Currently this pattern covers 7am - 5pm, 7 days a week, however this is under review as part of continual improvement to support our front-line teams.

**The Role**:
Digital Policing are looking for Service Desk Advisors to join the established Service Desk team. This role plays a key part of our Service Delivery function, providing an outstanding level of first line technical support and customer service to our officers, staff, and volunteers.

Joining Digital Policing as a Service Desk Advisor provides you with the opportunity to develop your skills, knowledge and experience, alongside exciting opportunities to achieve your professional aspirations within our department.

**What will I be doing?**
- You will provide outstanding first line technical support to our colleagues, ensuring incidents, problems and requests are progressed, in line with agreed Service Level Agreements (SLAs).
- You will support effective incident root cause analysis, with the aim of minimising the impact to operational and enabling services, through the prompt restoration of service.
- You will collaborate with colleagues across Digital Policing, working as one team to resolve issues and restore service at the earliest possible opportunity.
- You will proactively manage and improve the knowledge base and documentation, sharing with colleagues to improve the knowledge across the team.

For further information, please see the Role Profile.docx

**Benefits**
- 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service
- Enhanced Maternity, Shared Parental and Adoption leave
- Agile working - option to work from home, your team zone, and spaces across the force
- Fantastic market leading public sector pension scheme with a 16% employer contribution
- Our faith rooms give you a private space to reflect and observe religious practice
- Corporate Travel schemes - local rail, bus services and metro
- Access to Private Healthcare and Eye Test Vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- Also, to take care of your physical and mental well-being, we have invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations
- Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme

**Terms and Conditions**

**Vetting Level - Recruitment Vetting (RV)**

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

**Vacancy Contact**:

  • Digital Service Desk Advisor

    1 day ago

    Newcastle upon Tyne, United Kingdom Northumbria Police Full time

    **Salary £25,707 - £27,690 per annum (Increasing to £25,920 - £27,918 from September 2023 following a transitional pay award period)** **Location: Hybrid - Working predominantly from home, with occasional days in Forth Banks Police Station** Ever wondered what it is like working behind the scenes for one of the UK’s largest Police Forces? Here at...

  • Head of Service Desk

    2 months ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...

  • Head of Service Desk

    3 days ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • Head of Service Desk

    2 days ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • 1st Line Support

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Steria Recruitment Full time

    **Job Title: Digital Service Desk Advisor** **Location: Hybrid/Newcastle** **Duration: Permanent** **Role**: As a Digital Service Desk Advisor you'll be joining the Digital Policing function and play a key role in providing effective 1st line technical support to employees, customers and officers across the force. Joining Digital Policing as a Service...

  • Regional Service Desk Coordinator

    1 week ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We're currently recruiting for a Regional Service Desk Coordinator for our fast-paced, innovative Operations and Maintenance division. As Regional Service Desk Coordinator you will be responsible for delivering world-class service, ensuring the success and stability of Nomad’s flagship networking solution for a variety of multinational...

  • Customer Service Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...

  • Sales Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Switch Advisor Ltd is looking for a Sales Advisor to join our team! We are a local company that has been in business for over 30 years. We are looking for someone who wants to grow with the company. **Responsibilities**: - Generate new business by networking and promoting Switch Advisor Ltd services to existing customers - Educate customers on Switch...

  • Helpdesk Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Carbon60 Global Full time

    Are you looking for an opportunity where you will be learning every day? Are you hardworking and ambitious? We are looking to hire a Help desk Customer Service Advisor for an industry leading FM provider. This is an excellent opportunity to join an organisation with great training and development opportunities. **ROLE: Help desk** Customer Service...

  • Customer Service Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    **Customer Service Advisor** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve customer queries using the relevant tools and systems - Manage end to end all contacts...

  • Customer Service Advisor

    7 days ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE.Duties:nAnswer contacts promptly and professionalnLog/Validate all contacts on the provided case/call logging system.nResolve customer queries using the relevant tools and systemsnManage end to end all contacts logged, providing regular updates to...

  • Customer Service Advisor

    13 hours ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE.Duties:nAnswer contacts promptly and professionalnLog/Validate all contacts on the provided case/call logging system.nResolve customer queries using the relevant tools and systemsnManage end to end all contacts logged, providing regular updates to...

  • Service Desk Team Lead

    1 week ago

    Newcastle upon Tyne, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: Standard - **Temps de travail**: Hidden (30468) - **Equans is looking for a Service Desk Team Leader to join our team in North Tyneside Council on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, and benefits package.** To...

  • Customer Service Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom PRIDEHEALTH Full time

    **Title: Customer Service Advisor** **Location: Newcastle upon Tyne, United Kingdom** **Hours: 37.5 hrs per week** **Length: 6 months Contract Basis with the view to go perm.** **Pay: £10.25 to £12.05 per hour (PAYE) depending on Interview** **Duties**: - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...

  • Customer Service Advisor

    7 days ago

    Newcastle Upon Tyne, United Kingdom Russell Tobin Full time

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE.Duties:Answer contacts promptly and professionalLog/Validate all contacts on the provided case/call logging system.Resolve customer queries using the relevant tools and systemsManage end to end all contacts logged, providing regular updates to...

  • Customer Service Advisor

    1 week ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE.Duties:Answer contacts promptly and professionalLog/Validate all contacts on the provided case/call logging system.Resolve customer queries using the relevant tools and systemsManage end to end all contacts logged, providing regular updates to...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time €11 - €12

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE. Apply below after reading through all the details and supporting information regarding this job opportunity. Duties: Answer contacts promptly and professionalLog/Validate all contacts on the provided case/call logging system.Resolve customer...

  • Customer Service Advisor

    1 week ago

    Newcastle Upon Tyne, United Kingdom Russell Tobin Full time

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE.Duties:Answer contacts promptly and professionalLog/Validate all contacts on the provided case/call logging system.Resolve customer queries using the relevant tools and systemsManage end to end all contacts logged, providing regular updates to...

  • Customer Service Advisor

    7 days ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time €11 - €12

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE. Duties: Answer contacts promptly and professional Log/Validate all contacts on the provided case/call logging system. Resolve customer queries using the relevant tools and systems Manage end to end all contacts logged, providing regular...

  • Customer Service Advisor

    7 days ago

    Newcastle Upon Tyne, United Kingdom Russell Tobin Full time

    Customer Service Advisor - Newcastle - 6 months contract (view to go perm) - £11.44 to £12.44 per hour PAYE.Duties:Answer contacts promptly and professionalLog/Validate all contacts on the provided case/call logging system.Resolve customer queries using the relevant tools and systemsManage end to end all contacts logged, providing regular updates to...