Current jobs related to Help Desk - Newcastle upon Tyne - Naylors Gavin Black LLP

  • Help Desk Advisor

    3 months ago

    Newcastle upon Tyne, United Kingdom Juhler Group Full time

    Are you a skilled professional with a passion for providing exceptional customer service? Do you have experience in the commercial or residential property industry? Here at EW Recruitment Services, we have an exciting opportunity for a Help Desk Administrator to join a well established estate agents in Newcastle Upon Tyne. The company pride themselves on...

  • IT Help Desk

    3 months ago

    Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **IT Help Desk** **Permanent Position - Office Based** **£27,000 - £30,000 DOE** **We are**: Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement,...

  • IT Help Desk/Service Desk Engineer

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk. An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard. The role reports directly to the Service Desk...

  • Help Desk Technician

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Full time

    About the RoleWe are seeking a highly skilled and motivated 1st Line Support Engineer to join our team at Nextech, a dynamic and innovative Managed Services Provider.As a key member of our support team, you will be responsible for providing prompt and professional technical support to our clients, addressing their issues via various channels and ensuring a...

  • Head of Service Desk

    4 months ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • IT Help Desk

    4 months ago

    Staines-upon-Thames, United Kingdom HARRIS JONES RECRUITMENT LTD Full time

    **IT Helpdesk - £125 per day + Holiday Pay (33 days holiday per year) - PAYE basis - 12 month contract - Hybrid working available. Must travel to Staines upon Thames at least 1 day per week.** As a fast growing, award winning global technology company the newly created role of IT Helpdesk requires someone to support their growing, global customer base, to...

  • Help Desk Technician

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    About Careers Plus:Careers Plus is a leading provider of managed services, dedicated to delivering exceptional IT solutions to our clients.Job Summary:We are seeking a highly motivated and detail-oriented 1st Line Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance,...

  • Help Desk Engineer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Full time

    About NextechWe are a dynamic and innovative Managed Services Provider, committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated 1st Line Support Engineer to join our ranks.The RoleAs a 1st Line Support Engineer, you will be the first point of contact for our clients, providing...

  • Help Desk Technician

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Full time

    About the RoleWe are seeking a highly skilled and motivated 1st Line Support Engineer to join our team at Nextech, a dynamic and innovative Managed Services Provider.As a key member of our support team, you will be responsible for providing prompt and professional technical support to our clients, addressing their issues via various channels and ensuring a...

  • Help Desk Technician

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nigel Wright Group Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Nigel Wright Group. As a key member of our technical support team, you will be responsible for providing first-line support for IT-related issues across the organization.Key ResponsibilitiesProvide technical support for IT issues, including troubleshooting and resolving...

  • Help Desk Engineer

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Full time

    Job OverviewWe are seeking a skilled and motivated Technical Support Specialist to join our team at Just IT. As a key member of our support team, you will be responsible for providing first-line technical support to our internal colleagues.Key ResponsibilitiesProvide a single point of contact for internal colleagues reporting IT-related incidentsDiagnose and...

  • Help Desk Technician

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented 1st Line Support Engineer to join our team at Careers Plus. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via various...

  • Help Desk Associate

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ronald James Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Ronald James. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key ResponsibilitiesRespond to Customer Inquiries:...

  • Service Desk Engineer

    1 month ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk. An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard.  The role reports directly to the Service...

  • Service Desk Engineer

    1 month ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk. An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard.  The role reports directly to the Service...

  • Service Desk Engineer

    1 month ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk. An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard.  The role reports directly to the Service...

  • Service Desk Engineer

    1 month ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk.An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard. The role reports directly to the Service Desk...

  • Service Desk Lead

    4 months ago

    Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 356831**Salary**: - £32,603 - £34,862**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Strategy Planning and Performance**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • IT Service Desk Engineer

    1 month ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk. An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard.  The role reports directly to the Service...

  • IT Service Desk Engineer

    1 month ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk. An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard.  The role reports directly to the Service...

Help Desk

4 months ago

Newcastle upon Tyne, United Kingdom Naylors Gavin Black LLP Full time

**Key Roles**

Provide administrative support to Facilities and Property Managers in order to ensure the effective day to day management of each site within the assigned portfolio of properties, including:

- Provide updates to tenants where we have instructed a contractor with their expected arrival date / time.
- Follow up with contractor to establish that they have attended when they said they would and keep tenants informed if ETAs change.
- Once contractor has attended / said they would attend - follow up with the tenants to ensure the conclusion was satisfactory and follow up where necessary.
- Updating building files with job/service reports and similar documents as they come in.
- Forwarding job/service reports to FM’s.
- Request renewed costs for contracted services which are expired/due to expire.
- Issuing Purchase Orders for renewing contracts where contracted services are deemed to be operating to an acceptable standard.
- Instruct works requested by Facilities and Property Managers.
- Assist in tenant notification and contractor access relating to instructed works.
- Liaise with contractors to obtain costs, ETA’s, and any other information relevant to works and relay any relevant information back to tenants.
- Issue purchase orders/contracts for instructed works.
- Organise and monitor job orders and contracts with suppliers through to conclusion.
- Share in the responsibility for ensuring a full set of access keys and codes are held for all properties, and ensure, where able, that keys are signed in and out for all site visits and chasing contractors for return of keys, as necessary.
- Secure feedback from tenants and contractors to ensure works have been satisfactorily completed.
- Maintain database of contacts and information for occupiers and contractors.
- To obtain and file supplier insurances and health and safety documentation.

**Further Detail**

Enquiries
Receiving calls and enquiries from tenants and suppliers - being able to deal in a helpful polite and prompt way with the enquiry - recording all of the relevant information and detail and asking appropriate questions in order to ensure the nature and requirements of the contact are fully understood.

Organising Jobs and orders
Liaising with team members as necessary and contacting contractors to secure a price and arrange attendance to undertake minor or PPM related works. Ensuring occupier and colleague contact, so all involved fully understand when and what works will be carried out. Placing the job order and monitoring through to completion. Assisting contractors with the collection of keys and provision of any extra information required to carry out jobs.

Organising Contracts
Administration of setting up fixed term contracts and maintenance programs with suppliers.
Confirming dates of attendance and feeding back to tenants and FM’s.

Secure Feedback
A key part to the role is to ensure we secure feedback from both occupiers and suppliers, so we can understand how to continue to improve and develop the service.

Databases
The maintenance and improvement of the contact, supplier and building file database to a high standard and ongoing review and updating of this is part of the role.

Maintaining an accurate record of call out procedures for all reactive contractor processes i.e.: reactive gritting or lift break-down.

Property Software

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 26/05/2023
Reference ID: Help Desk
Expected start date: 01/07/2023