IT Service Desk Engineer

1 month ago


Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk.
An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard. 
The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. 
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer: 
~ Up to 50% off holidays with us
~30% off park activities, food & drink
~25% off holidays for friends & family
~ Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat)
Ensure all support is logged and managed through our ticketing system
Ensure exceptional levels of customer service
Escalate alarms from business systems via our monitoring software
Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices 
Support with the build of PC’s, tablets and mobiles
Support with desk / office setup as needed 
Customer Service 
knowledge of Microsoft based operating systems 
MS Office 
Virtual Services experience beneficial 
IT service desk experience
We are often flexible when considering an applicant’s skills and experience for a role. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
 We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. wood@parkdean-resorts.Keywords: Help Desk Engineer, Location:


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