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Service Desk Manager

3 months ago

Newcastle Upon Tyne, United Kingdom Careers Plus Full time

Our client prides themselves on delivering exceptional legal services with integrity and professionalism. They are seeking an experienced IT Service Desk Manager to join our dynamic team in Newcastle and ensure the smooth operation of our IT services.


Position Overview:

As the IT Service Desk Manager, you will lead the dedicated IT support team, ensuring the delivery of top-tier service to legal professionals and staff. You will be responsible for managing the service desk operations, improving processes, and fostering a customer-focused environment. This role requires a proactive leader with strong technical expertise and excellent communication skills.


KEY ATTRIBUTES/SKILLS

• Experience of working as a Service Desk Manager, preferably in a law form or other professional

services or regulated industry

• Have managed a team of technical support specialists, within a complex and fast paced environment

• You will be able to effectively converse with stakeholders and colleagues to shape their requirements

• You will have proven working knowledge and awareness of the ITIL framework, with a focus on

ensuring excellent customer service

• Working knowledge of Service Desk software and functions

• The ability to manage and prioritise workloads effectively

• Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently

• Ability to work with third parties on support issues and projects

• A good working knowledge of Microsoft ApplicationsPage 2 of 2

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• Proactive, well-organised, and strong attention to detail

• Highly motivated and enthusiastic individual

• Excellent communication and presentation skills, both written and oral

• Accustomed to office-based and remote support environments

• Technical troubleshooting, analytical and diagnostic skills

• Demonstrated knowledge of Microsoft Active Directory Services and Azure cloud modern

management technologies

• Knowledge of legal specific software


What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • The chance to be a part of a prestigious law firm committed to innovation and excellence.


If you are a motivated IT professional with a passion for delivering outstanding service, we would love to hear from you.