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Service Desk Engineer

3 months ago

Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

Parkdean Resorts are seeking a career minded, professional and who is passionate about IT to support our busy Service Desk.

An ideal candidate for this role will have high levels of customer service, we will provide extensive training to ensure you can deliver the technical side of the role to a high standard.

The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems.


So, why Parkdean Resorts?


Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:

  • Up to 50% off holidays with us
  • 30% off park activities, food & drink
  • 25% off holidays for friends & family
  • Clear career pathways for those looking to progress

We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.


What you will be doing...


  • Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat)
  • Ensure all support is logged and managed through our ticketing system
  • Ensure timely resolution of requests in line with agreed SLAs
  • Ensure exceptional levels of customer service
  • Escalate alarms from business systems via our monitoring software
  • Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues
  • Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices
  • Support with the build of PC’s, tablets and mobiles
  • Support with desk / office setup as needed
  • Ensure that knowledge is shared across 1st and 2nd line

Some of the skills and experience we are looking for:

  • Customer Service
  • knowledge of Microsoft based operating systems
  • MS Office
  • Virtual Services experience beneficial
  • IT service desk experience


Whatever you do, please don’t filter yourself out We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.


Are we the right fit for you?


At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at Stephanie.wood@parkdean-resorts.com