Service Desk Consultant

2 weeks ago

Newcastle upon Tyne, United Kingdom Technology Services Group Full time

**About the role;**

As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential.

This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time.

**Who are we?**

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

**Why should I work for TSG?**

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the **‘UKs Top 50 Best Large Companies’ **and one of the **‘Top 15 Technology Companies’** to work for. In addition, we have been awarded a 2 star accreditation for **‘Outstanding’ **employee engagement.

**Here’s why;**- Our open and honest culture where feedback is taken on-board and acted upon-
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed-
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event-
- Two paid CSR days per annum that you can use towards giving something back-
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’-
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business-
- Flexible working policy-
- Relaxed dress policy-
- Excellent progression opportunities, training and support, including recognised qualifications**Job responsibilities will include, but are not limited to;**- Ensuring customer tickets are responded to within SLA-
- Communicating with customers regularly with regards to their incident/change request-
- Diagnose and resolve incidents using TSGs remote access tools and verbal instructions-
- Updating TSGs ticketing system and technical information repository with detailed notes-
- Liaise with partners and third parties to aid in the resolution of incidents-
- Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers-
- Maintain a high-quality service to our customers-
- Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers-
- Assist in the creation of best practice, new user and leaver guides**Knowledge, Skills & Experience;**

**Essential**:
- Full UK, clean driving licence-
- An excellent knowledge of a server and networked environment-
- Virtualisation experience-
- Strong desktop support experience-
- Understanding of Firewall, anti-virus and other security technologies-
- Experience with Microsoft Exchange and Office 365-
- Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.-
- Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.-
- Good customer service skills and the ability to handle customers’ needs effectively in a variety of circumstances-
- Ability to tailor style of coaching and training based on individual’s needs-
- Ability to build relationships with the wider business-
- Excellent telephone manner.-
- A good understanding of firewall technologies-
- Excellent problem solving and analytical skills with a confident pro-active approach to work-
- Ability to work in a fast paced team environment as well as individually when required-
- Strong communication and knowledge sharing skills-
- Good attention to detail with the ability to maintain a consistent approach**Desirable**:
- A minimum of 3 years’ server and 5 years desktop experience is desirable-
- Experience working with Cloud based backup solutions-
- A good understanding of on-premise Backup technologies-
- Hosted telephony experience-
- Routing and Switching-
- Enterprise Anti-Virus software, e.g. Sophos, Microsoft Def

  • Service Desk Consultant

    3 weeks ago

    Newcastle upon Tyne, United Kingdom TSG Full time

    About the role; As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Service Desk Analyst

    3 hours ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    1 week ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    6 days ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing...

  • Service Desk Analyst

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance...

  • Service Desk Analyst

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance...

  • Service Desk Analyst

    1 day ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • Service Desk Analyst

    2 hours ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing...

  • IT Service Desk Apprentice

    2 weeks ago

    Newcastle upon Tyne, United Kingdom QA Apprenticeships Full time

    **Employer description**: Established in 2006 in Newcastle UK, Tenth Revolution Group have rapidly grown into the global leader in Microsoft recruitment. **Overview**: You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. The L1 Service Desk Engineer will...

  • IT Support and Service Desk Operator

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • IT Support and Service Desk Operator

    6 days ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely...

  • IT Support and Service Desk Operator

    3 hours ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...

  • IT Support and Service Desk Operator

    2 hours ago

    Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely...

  • Service Desk Analyst

    1 week ago

    Newcastle upon Tyne, United Kingdom Newcastle University Full time

    The Role The purpose of this role is to deliver first class customer support, for IT systems and services, to colleagues and students across the University. Stakeholder contact channels include call handling, support tickets and email. You will ensure requests for IT services and incidents are resolved in good time, to a high standard and escalated to...

  • Service Desk Analyst

    7 days ago

    Newcastle upon Tyne, United Kingdom Newcastle University Full time

     Salary: In the region of £25,742 per annum. Closing date:  31 May 2024  Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.  About us Our IT Service exists to deliver an...