Service Desk Analyst
1 month ago
Salary: In the region of £25,742 per annum.
Closing date: 31 May 2024
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
About us
Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to expanding our knowledge and expertise with a strong focus on the training and development needs of our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. To find out more about our dynamic customer-focussed teams, visit Working in our IT Service.
The Role
The purpose of this role is to deliver first class customer support, for IT systems and services, to colleagues and students across the University. Stakeholder contact channels include call handling, support tickets and email. You will ensure requests for IT services and incidents are resolved in good time, to a high standard and escalated to appropriate resolver groups where necessary.
The IT Service Desk is a supportive and hard-working team, with commitment to teamwork and wellbeing central to our success.
This role is fixed term for a period of 12 months to cover maternity leave.
About you:
We are looking for applicants who can demonstrate the following qualities:
- Excellent attention to detail
- Good communication, interpersonal, and organisational skills
- A high level of literacy and numeracy
- A passion for delivering high quality IT support
We will support you and invest in your personal development to help you succeed in the role and build the knowledge and skills to thrive. You will gain or build upon:
- A working knowledge of delivering IT systems and services in a higher education environment.
- Developing relationships across a diverse and complex organisation
- Creative thinking and collaboration when supporting IT initiatives.
If this sounds like you, we invite you to apply by submitting your CV and a 1-page covering letter. Your application should outline examples where your knowledge, skills, and experiences align with the job description found here.
The University values both on-campus and remote working, with the balance between the two determined in consultation with line management. This approach is flexible, informal, tailored to each team, and founded on trust.
Please reach out to Stephen Dobson, Service Desk Manager, at stephen.dobson@newcastle.ac.uk for a chat about this opportunity.
Interviews will be held week commencing 3 June 2024.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 27057
#LI-LF1
-
Service Desk Analyst
3 weeks ago
Newcastle Upon Tyne, United Kingdom Hays Specialist Recruitment Limited Full timeA growing organisation are looking for an experienced Service Desk Analyst to join their team This is an exciting opportunity to join a an organisation who are at the forefront of their industry As a Service Desk Analyst you will: - Answer inbound calls, live chat and self-service requests; document, prioritise, assign, track and respond to incidents and...
-
Service Desk Analyst
4 days ago
Newcastle upon Tyne, United Kingdom Reed Technology Full timeIT First Line Service Desk Analyst Location: Newcastle Salary: £(phone number removed) on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing...
-
Service Desk Analyst
3 weeks ago
Newcastle upon Tyne, United Kingdom Talent84 Ltd Full timeService Desk Analyst, NewcastleSalary £24,000Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support.The successful candidate will ensure all issues and queries are...
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
3 weeks ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
2 months ago
Newcastle Upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
1 month ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
2 months ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
2 months ago
Newcastle Upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
2 months ago
Newcastle Upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
2 months ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance...
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeJob Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing...
-
Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to...
-
Service Desk Analyst
2 months ago
Newcastle upon Tyne, United Kingdom Careers Plus Full timeWe are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance...
-
Service Desk Analyst
3 weeks ago
Newcastle upon Tyne, United Kingdom Reed Full timeIT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK’s leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools...
-
IT Service Desk Analyst
2 days ago
Newcastle upon Tyne, United Kingdom Balfour Beatty Full timeAbout the role Balfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton). Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm MonFri. On-call and weekend is available as an optional at additional rates; ...
-
IT Service Desk Analyst
2 days ago
Newcastle upon Tyne, United Kingdom Balfour Beatty UK Full timeAbout the roleBalfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton).Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm Mon–Fri. On-call and weekend is available as an optional at additional rates;Location: This...
-
IT Service Desk Analyst
1 day ago
Newcastle upon Tyne, United Kingdom Northumbria University Full timeABOUT THE ROLE Northumbria University are recruiting for an exceptional IT Service Desk Analyst to join their IT Services department on a full-time, permanent basis. Their primary responsibility is to provide excellent 1st line IT support via multiple channels to the students and staff at Northumbria University. The position requires the post holder to...
-
IT Service Desk Analyst
3 weeks ago
Newcastle upon Tyne, United Kingdom EQUANS Full timeEQUANS is looking for an IT Service Desk Analyst to join our team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23, per annum, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk...
-
IT Service Desk Analyst
1 week ago
Newcastle upon Tyne, United Kingdom EQUANS Full timeEQUANS is looking for an IT Service Desk Analyst to join our team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23, per annum, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk...
