IT Service Desk Apprentice

2 weeks ago

Newcastle upon Tyne, United Kingdom QA Apprenticeships Full time

**Employer description**:
Established in 2006 in Newcastle UK, Tenth Revolution Group have rapidly grown into the global leader in Microsoft recruitment.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.

The L1 Service Desk Engineer will provide first line technical support to internal staff.

L1 Service Desk Engineers will participate in a monthly IT on-call rota.

**Main responsibilities**:

- Respond to tickets raised by the Service Desk within SLA and KPI targets and agreed business priorities.
- Ensuring correct triage of Service Desk tickets prior to escalation to other teams including 1st line troubleshooting and investigation, to aid First Time Resolution.
- Providing remote support to Desktop PC’s, Printers, Telephony systems & physical network assets across the FRG IT estate.
- Providing regular updates to the customer regarding the status of their request
- Participate in the IT on-call rota.

**What we are looking for**:
**Essential skills & experience**:

- Strong knowledge with Microsoft Office & Windows Operating Systems.
- Ability to demonstrate a logical approach to troubleshooting.
- A strong attitude and drive for a career in IT.
- Enthusiastic, passionate and a ‘can-do’ attitude.
- Ability to work independently with a willingness to learn new technologies.
- Proven experience in helpdesk/desktop support role, is highly desired.

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Salary**:
£14,000 per annum.

**Working hours**:
You will be working:
Monday - Friday, 40 hours per week, on a shift pattern:

- 7am-4pm,
- 8pm-5pm,
- 1pm-10pm (Working from home)

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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