Housing Officer
4 months ago
Full-time
Operations
Cardiff
Job Overview
**Job title**: Housing Officer
**Department**: Operations/Southwest
**Reporting to**: Operations Team Leader
**Location**: Cardiff
**Contract type**: Permanent
**Hours of work**: 40 hours p/w (Mon - Friday, 8:30am - 5pm)
**Salary**: £26,215.00 - £40,660.00 per annum
Purpose of the job
This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties
used by Service Users (SUs).
**Responsibilities**:
Procedures
Supporting the Service User (SU)
Manage a caseload of around 200-250 Service Users
Attend dispersal and conduct induction of SU into property.
Signpost as necessary to doctors, shops, support agencies, etc.
Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
Ensure SU’s are Moved On no later than the last date of payments to CSM.
Arrange initial transport of SU’s to their accommodation or any relocation as required.
Ensure that health and safety of SU’s are always maintained.
Complete BI weekly welfare checks of the SU’s.
Managing a property portfolio
Effect appropriate maintenance of properties
Conduct monthly inspections and report defects as required.
Ensure all items within property are replaced /repaired as required in line with inventory procedure.
Make recommendations to line manager regarding any relocations of SU’s and termination of properties to provide more efficient use of portfolio/void management.
Prepare property for re-occupation after SU’s move on
Ensure terminated properties are effectively prepared for hand back to landlord.
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
Ensure stores are maintained in line with purchasing procedure.
Connect and Collaborate
Work closely with your line manager and team members
Collaborate with others, attending meetings as required.
Supporting team members and provide on-the-job training.
Provide cover for other staff as agreed by line manager.
Helping/providing cover for other team members as required
24-hour availability during any significant emergency
Responsive
Ensure all records are maintained and kept up to date according to company policies and procedures.
Ensure appropriate property certification documentation is produced and recorded.
Liaise closely with SU’s, line manager, team members and other staff.
Assist in the local stakeholder involvement process by attending meetings as required.
Liaise with local support agencies to ensure relationships are maintained.
Talented
Monitor own work levels, progress, and development in the role.
Undertake all core learning and development programmes as required.
Undertake relevant learning according to agreed Personal Development Plan
Trusted
All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.
Agile and Diverse
Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.
Professional
Maintain a good understanding of the legislation of the contract.
**Benefits**:
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Referral Scheme
DIVERSITY STATEMENT
Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
MODERN SLAVERY STATEMENT
Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.
SAFEGUARDING STATEMENT
Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.
All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.
-
Housing Officer
3 months ago
Cardiff, United Kingdom Clear Choice Recruitment Full timeClear Choice Recruitment is recruiting on behalf of a very well-established Sales and Lettings Estate Agency based in Cardiff. Their current team is built upon foundations of almost 20 years’ experience, to offer their customers a high-quality service in all aspects of their property sales, lettings and purchasing needs. We are recruiting a Housing...
-
Housing Officer
3 months ago
Cardiff, United Kingdom Clear Choice Recruitment Full timeClear Choice Recruitment is recruiting on behalf of a very well-established Sales and Lettings Estate Agency based in Cardiff. Their current team is built upon foundations of almost 20 years’ experience, to offer their customers a high-quality service in all aspects of their property sales, lettings and purchasing needs. We are recruiting a Housing...
-
Housing Officer
3 months ago
Cardiff, United Kingdom St David Recruitment Services Ltd Full time**Housing Officer** **Cardiff** **Permanent** **£22,000.00-£30,000.00 DOE** **Monday to Friday: 8:30am - 5pm** **40 hours per week** **PEM1001** Our client is looking for a Housing Officer in Cardiff. This role involves a combination of working from home with daily travel to provide direct support and management to Service Users. **Essential**: -...
-
Housing Officer
3 months ago
Cardiff, United Kingdom St David Recruitment Services Ltd Full time**Housing Officer** **Cardiff** **Permanent** **£35,000 - DOE** **40 hours per week** **Shifts: 7:30am - 4:00pm / 09:00am - 5:30PM / 10:00am - 6:30pm / 11am - 7:30pm)** **PEM1016** Our client is looking for a Housing Officer in Cardiff. This role involves a combination of working from home with daily travel to provide direct support and management to...
-
Governance Officer in Cardiff
2 months ago
Cardiff, Cardiff, United Kingdom Newydd Housing Association Full timeAbout Us In 1998, a group structure was formed with The Cadarn Housing Group as the parent company and Newydd Housing Association Ltd as a subsidiary. Two more companies have since been added to the group, Living Quarters (Lettings and Sales) Wales Ltd and Newydd Maintenance Ltd, and in 2024 Cadwyn Housing Association agreed to join the Group. Newydd is a...
-
Housing Officer
2 weeks ago
Cardiff, United Kingdom HAYS Full timeHousing Officer - Cardiff Your new companyThe Housing Association is based in South Wales and is a well-established social landlord committed to providing high-quality housing and services to its tenants. With a strong focus on community development, the organisation aims to create vibrant, inclusive neighbourhoods where residents can thrive. The Housing...
-
Housing Options Officer
1 month ago
Cardiff, United Kingdom G2 Recruitment Group Limited Full timeAs the Housing Options Officer, you will be responsible for:* To support in delivering an efficient and effective Housing Options, Homelessness and Prevention service* Assist and support customers to retain their existing accommodation, ensure appropriate signposting to partner agencies* Support the Homes for Ukraine Scheme for Guests to secure more...
-
Income Officer
3 months ago
Cardiff, United Kingdom Taff Housing Association Full timeWe have an exciting opportunity for a highly motivated individual with a passion for delivering high levels of customer service and performance to join our Income team. If you’d like to join a forward-thinking organisation with great benefits and good career opportunities, then we’d love to hear from you. This pivotal role will help us achieve our...
-
Housing Officer
2 weeks ago
Cardiff, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company The Housing Association is based in South Wales and is a well-established social landlord committed to providing high-quality housing and services to its tenants. With a strong focus on community development, the organisation aims to create vibrant, inclusive neighbourhoods where residents can thrive. The Housing Association works closely...
-
Community Engagement Officer in Cardiff
2 weeks ago
Cardiff, United Kingdom Taff Housing Full timeWe are looking for a Community Engagement Officer to run a variety of stimulating events that will connect people from disadvantaged communities across Wales with the heritage that matters to them. To use that engagement with heritage as the foundation for programmes of education and activities that will support participants to capture and...
-
Supported Housing Officer
2 months ago
Cardiff, Cardiff, United Kingdom NACRO Full timeSupported Housing Officer NorthwestJob type - Full time, permanentSalary - £30,326 per annumHours - 35 hours per week (+ 5 hours paid lunch)Location HYBRID - Covering - Nottingham,Mansfield,Derbyshire and Sheffield Join Us in Transforming Lives in Social Justice and Housing ManagementAt Nacro, we ve been dedicated to social justice for over 50 years. Our...
-
Support Officer
1 week ago
Cardiff, Cardiff, United Kingdom Taff Housing Association Full timeJob OverviewWe are seeking a caring and compassionate individual to join our team at Taff Housing Association as a Digital Project Support Officer. This role will involve supporting young women aged 16–21 who are experiencing homelessness in our supported accommodation, Ty Seren.Key ResponsibilitiesBuild positive relationships with residents and support...
-
Tenant Liaison Officer
5 days ago
Cardiff, Cardiff, United Kingdom Community Housing Cymru Full timeWe are seeking a skilled Tenant Liaison Officer to join our team at Community Housing Cymru, a leading charitable housing association in Wales. As a key member of our team, you will play a crucial role in providing exceptional service to our tenants regarding our retrofit and refurbishment programmes.Our organization offers nearly 3,000 affordable homes for...
-
Tenant Liaison Officer
5 days ago
Cardiff, Cardiff, United Kingdom Community Housing Cymru Full timeWe are seeking a skilled Tenant Liaison Officer to join our team at Community Housing Cymru, a leading charitable housing association in Wales. As a key member of our team, you will play a crucial role in providing exceptional service to our tenants regarding our retrofit and refurbishment programmes.Our organization offers nearly 3,000 affordable homes for...
-
Housing Officer
7 days ago
Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHousing Officer - Community DevelopmentJob SummaryWe are seeking a highly motivated and experienced Housing Officer to join our team at Hays Specialist Recruitment Limited. As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.Key ResponsibilitiesTenancy...
-
Housing Officer
7 days ago
Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHousing Officer - Community DevelopmentJob SummaryWe are seeking a highly motivated and experienced Housing Officer to join our team at Hays Specialist Recruitment Limited. As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.Key ResponsibilitiesTenancy...
-
Housing Officer
7 days ago
Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Housing Officer to join our team at Hays Specialist Recruitment Limited. As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.Key ResponsibilitiesHousing Management Service Delivery: Ensure a robust and...
-
Housing Officer
7 days ago
Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Housing Officer to join our team at Hays Specialist Recruitment Limited. As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.Key ResponsibilitiesHousing Management Service Delivery: Ensure a robust and...
-
Housing Options Officer
2 months ago
Cardiff / Caerdydd, United Kingdom G2 Recruitment Solutions Limited Full timeAs the Housing Options Officer, you will be responsible for:* To support in delivering an efficient and effective Housing Options, Homelessness and Prevention service* Assist and support customers to retain their existing accommodation, ensure appropriate signposting to partner agencies* Support the Homes for Ukraine Scheme for Guests to secure more...
-
Housing Officer
1 week ago
Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly skilled Housing Officer to join our team. As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.Key ResponsibilitiesTenancy Management: Manage tenancies, address queries, and ensure compliance with housing...