Housing Officer

5 days ago

Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking a highly motivated and experienced Housing Officer to join our team at Hays Specialist Recruitment Limited. As a Housing Officer, you will play a crucial role in supporting our tenants and maintaining positive relationships within the community.

Key Responsibilities
  • Housing Management Service Delivery: Ensure a robust and comprehensive Housing Management Service is delivered to a high standard across a range of housing functions such as voids, Rents, Repairs, referrals, and day-to-day enquiries.
  • Client Support and Advocacy: Be a point of contact, ensuring clients have access to holistic support based on their needs and assessment. This involves signposting and advocating as appropriate.
  • Health and Safety Compliance: Ensure the Health and Safety of the project is upheld and that the project is compliant and safe. Focus on building management as well as general Health and Safety.
  • Emergency Response and Crisis Management: Respond to emergency situations and/or those in a crisis. Utilize skills to reduce harm to service users and seek positive outcomes.
  • Community Engagement and Support: Provide sessions and diversionary activities to boost opportunities and reduce isolation and boredom.
  • Collaboration and Teamwork: Work in collaboration with multidisciplinary teams to ensure a joint-up person-centred approach is at the core of the service.
  • Service Delivery and Customer Support: Carry out the duties required to ensure the efficient and effective running of the Council's Services and the welfare of its customers.
  • Customer Service and Communication: Provide excellent customer service, and to listen and empathise with customers and show a desire to help and support at all times.
  • Information Management and Record Keeping: Ensure information provided, including homelessness and prevention of homelessness, housing benefit, council tax reduction, welfare benefits, welfare reform, housing enquiries, and a wide range of general Council services is up-to-date and accurate.
  • Process Compliance and Documentation: Ensure that all customer contact is recorded and that proper processes are followed using appropriate systems.
  • Team Support and Development: Provide assistance and support for other managers and officers within the Service, as it is reasonably required.
  • Service Improvement and Development: Play a part in the management and continuous improvement of the service as a whole, taking part in the planning process and initiating, facilitating, and managing change positively.
  • Psychologically Informed Environment: Apply the ethos of a psychologically informed environment together with an understanding of the effects of adverse childhood experiences on a client.
  • Corporate Policies and Statutory Requirements: Champion Corporate Policies and statutory requirements.
  • Partnership Working and Collaboration: Work closely with other officers, sections, and partnership organisations to ensure a co-ordinated service is provided.
  • Service Development and Technology: Ensure continuous improvement, initiating and responding to change positively, supporting the development of the service and associated technology.
About You

We are looking for a candidate with previous social housing experience, a passion for community development and social inclusion, excellent communication and interpersonal skills, knowledge and experience of estate management, and the ability to work independently and as part of a team.

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