Patient Care Executive

3 months ago

Glasgow, United Kingdom Optical Express Full time

**Job Title**: Patient Care Executive - Clinical Services

**Location**: Glasgow city centre

**Hours**: 40 hours per week, office based

Competitive salary & benefits
- At Optical Express we are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 30 years, millions of patients have trusted Optical Express with their eye care._
- The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus_ _on doing what is right for our patients, our colleagues, our local communities and our planet._

We have an exciting opportunity to recruit for a Patient Care Executive, within our Clinical Services team, based at our head office in Glasgow city centre. As the key point of contact for patients with services related queries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Part of that journey will involve building rapport with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care. You will be supported in your role by experienced clinicians.

Key Responsibilities include:

- Assisting the Patient Care Manager with communications to patients who have services or customer care concerns
- Managing patient concerns, in compliance with company policies and ensuring patients receive timely care and follow up
- Continuous monitoring and improvement of the quality of care that Optical Express provides to patients

Essential skills:

- Proven experience of dealing with customer service related issues
- Detail orientated
- The ability to positively influence outcomes by working closely with colleagues across the business
- Excellent time management skills and ability to prioritise multiple tasks
- Articulate with written and verbal communication

Working as part of the Client Services team at Optical Express, you will have the opportunity to further develop your skills within a fast paced, dynamic organisation. We offer a number of employee benefits across our product range and also offer employee discounts with partner agencies.
- 01236 795 146

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