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Patient Care Specialist
2 months ago
We are seeking a highly skilled and motivated Patient Advisor to join our team at Optical Express. As a Patient Advisor, you will play a vital role in delivering exceptional patient care and ensuring a smooth patient journey.
Key Responsibilities- Building Strong Relationships: Develop and maintain strong relationships with patients, providing a warm and welcoming environment that makes them feel comfortable and relaxed.
- Diagnostic Eye Scans: Perform diagnostic eye scans, utilizing your skills to ensure accurate and efficient results.
- Communication and Coordination: Confidently relay patient information to optometrists and surgeons, ensuring seamless communication and coordination throughout the patient journey.
- Patient Records and Scheduling: Maintain accurate and up-to-date patient records, scheduling consultations and surgeries with optometrists and surgeons as needed.
- Financial Options and Arrangements: Arrange affordable finance options to suit individual patient needs, providing personalized support and guidance.
- Drive and Passion: Be driven and passionate about delivering exceptional patient care, with a willingness to succeed in a fast-paced environment.
- Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to effectively communicate with patients, optometrists, and surgeons.
- Negotiation and Organizational Skills: Demonstrate strong negotiation skills, with the ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
- Commercial Awareness and Customer Service: Be commercially aware, with a strong focus on delivering world-class customer service, ensuring patient satisfaction and loyalty.
At Optical Express, we are committed to delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology. We strive for excellence, supporting each other and respecting individual differences, while fostering a culture of care, trust, and integrity.
