Regional Customer Relations Coordinator
6 months ago
Job Introduction Reporting into the Regional Operations Manager the role of the Regional Customer Relations Co-Ordinator is to ensure service excellence by managing the customer experience across the region for a select number of Key, Major and National accounts.
**Key Responsibilities**
- Main point of contact for our largest customers ensuring operational excellence
- Respond to and seek resolutions to customer enquiries in an effective, professional and timely manner
- Liaise effectively with the Branch network in order to provide a seamless service to the customer ensuring successfully fulfilling all orders
- Secure internal hire, sales and service
- Managing day to day expectations of customer accounts
- Understanding the customer and their markets to offer the best solution to their needs
- Management of complex and at risk orders through to completion
- Ensure available revenue is maximised whilst achieving acceptable hire rates through pro-active and reactive selling
- Accurate use of all systems, promoting data driven analysis
**What We’re Looking For**
- Good working knowledge of London area
- Knowledge of tool hire and rental equipment - Desirable
- Previous experience in working in the Hire Industry - Desirable
- Capability for developing strong customer relationships
- Self-motivated and Conscientious
- Good organisational and communication skills
- Positive attitude and driven behaviour
- Ability to prioritise workloads, work under pressure and to strict deadlines
- Good attention to detail
- Ability to adapt to change in a positive manner
**What We Can Offer You**
- Competitive salary
- Competitive annual bonus scheme
- Monday - Friday working hours, no weekends
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline - free joining
**A Little Bit About Us**
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
-
Regional Sales Manager Europe
2 months ago
West Drayton, United Kingdom CV-Library Full timeThe successful Regional Sales Manager Europe manage UK and European Sales teams, focusing on customer development and enhancing commercial awareness. Ensure individual and team performance meets targets, maintaining top-notch customer service. New Business Development: Identify and convert sales opportunities. Maintain a strong prospect list for continuous...
-
Flight Coordinator
6 months ago
West Drayton, United Kingdom gategroup Full time**Flight Coordinator** **Job Summary**: We are currently looking to recruit Flight Coordinators to join our team based in West Drayton, Stockley Park. As a Flight Coordinator, you will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications....
-
Flight Coordinator
6 months ago
West Drayton, United Kingdom gategroup Full time**Flight Coordinator** **Job Summary**: We are currently looking to recruit Flight Coordinators to join our team based in West Drayton, Stockley Park. As a Flight Coordinator, you will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications....
-
Regional and Events Marketing Coordinator
4 weeks ago
West Sussex, United Kingdom Rolls-Royce Motor Cars Full timeAs a Regional and Events Marketing Placement, you will be part of the Regional Marketing Team responsible for the UK, Europe, and Central Asia. Based at the Rolls-Royce Motor Cars Technology and Logistics Centre, you will support the team in the coordination and allocation of cars to dealers and events, including the Goodwood Festival of Speed and drive...
-
Export Coordinator
4 weeks ago
West Drayton, United Kingdom CV-Library Full timeAre you an experienced Air Export Operator seeking an exciting new opportunity? Our client, a global leader in logistics and freight forwarding, is expanding their team and looking for a talented Air Export Operator to join their ranks. With 40 years of industry expertise and a presence in 25 countries, they are known for delivering personalized,...
-
Sales and Customer Engagement Specialist
1 month ago
West Yorkshire, United Kingdom Regional Recruitment Services Full timeAbout the RoleRegional Recruitment Services is seeking a highly motivated Sales and Customer Engagement Specialist to join our team. As a Sales Executive, you will be the first point of contact for a wide variety of customers, handling inbound enquiries and building strong relationships to drive sales.Key Responsibilities:Managing inbound calls, emails, and...
-
Night Operations Coordinator
2 weeks ago
West Drayton, United Kingdom CV-Library Full timeThe successful Night Operations Coordinator to manage the movement of products, equipment and materials to the UK in accordance with organisational policy & procedure, HRMC regulations & laws in a timely and efficient manner. Ensure quotation requests from customers are responded to in a timely manner, providing required follow up and inputting into the...
-
HR Coordinator
5 months ago
West Drayton, United Kingdom John Guest Full timeReliance Worldwide Corporation (RWC)Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global...
-
Freight Logistics Coordinator
1 month ago
West Drayton, Greater London, United Kingdom Layka Recruitment Full timeJob Title: Freight CoordinatorWe are seeking a highly organized and detail-oriented Freight Coordinator to join our team at Layka Recruitment. As a key member of our logistics team, you will be responsible for coordinating the movement of goods and supplies for various events and exhibitions.Key Responsibilities:Coordinate the transportation of goods and...
-
Fine Wine Logistics Coordinator
5 days ago
West Drayton, Greater London, United Kingdom Iron Mountain Full timeJob DescriptionWe are seeking a highly skilled and experienced Fine Wine Logistics Coordinator to join our team at Iron Mountain in West Drayton, West London. As the primary point of contact for domestic and international wine shipments, you will be responsible for ensuring seamless coordination between Crozier, clients, and third-party shippers.About UsIron...
-
Project Coordinator
5 months ago
West Drayton, United Kingdom Amalga Limited Full time**Project Coordinator** **Purpose of Role** This is a fantastic opportunity for somebody starting out their career, looking to step into the world of aviation, projects and travel retail. The role will be working alongside our existing operations team where you will be given the opportunity to learn from an experienced team, attend specific training...
-
Airport Customer Executive
6 months ago
West Drayton, United Kingdom gategroup Full timeAirport Customer Executive **Job Summary**: We are currently looking to recruit Airport Customer Executives to join our team based in West Drayton, Stockley Park. The job holder will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications....
-
Sales Coordinator
1 month ago
West Drayton, United Kingdom Hyatt Place London Heathrow Full timeSales Coordinator Role at Hyatt Place London HeathrowAs a Sales Coordinator at Hyatt Place London Heathrow, you will be part of a dynamic team that delivers exceptional customer experiences and drives sales growth.Key Responsibilities:Develop and execute sales strategies to meet and exceed sales targetsBuild and maintain relationships with clients and...
-
Senior Customer Care Coordinator
5 months ago
West London, United Kingdom Lombard Recruitment Full timeWe're recruiting a 'Senior Customer Care Coordinator' for our Housebuilder / Developer client, who will be based on-site at their flagship development of luxury apartments in West London. You'll get to meet your homeowners face to face and work collaboratively with your Customer Care Manager to deliver an exceptional customer care experience. You'll be...
-
Employee Relations Partner
5 months ago
Market Drayton, United Kingdom Muller Group Full timeMüller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...
-
Business Development Manager
4 weeks ago
West Bromwich, United Kingdom Regional Recruitment Services Full timeBusiness Development Manager Job DescriptionWe are seeking a highly motivated Business Development Manager to join our team at Regional Recruitment Services. As a Business Development Manager, you will be responsible for identifying new business opportunities, building strong relationships with clients, and driving sales growth.Key Responsibilities:Develop...
-
Lead Operator
5 months ago
West Drayton, United Kingdom gategroup Full time**About the company**: Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at...
-
Logistics Coordinator
3 weeks ago
West Drayton, United Kingdom Parkside Recruitment Full timeWe are seeking a Logistics Coordinator to join our team at Parkside Recruitment. This is a 12-month Fixed Term Contract with the possibility to go permanent after the initial term.The successful candidate will have knowledge and experience within logistics or supply chain and knowledge in stock management. Alternatively, they may have recently graduated in...
-
Logistics Coordinator
2 months ago
West Drayton, United Kingdom CV-Library Full timeLOGISTICS COORDINATOR KEY RESPONSIBILITIES Maintain Optimal Stock Levels Monitor and Improve Performance of Logistics Providers Maintain Goods Supplier and Logistics Supplier Relationships Ensure the smooth running of the inbound supply chain, specifically fulfilment of inbound orders on time, cost and quality requirements. Maintain and Improve...
-
HR Coordinator Lead
2 weeks ago
West Drayton, Greater London, United Kingdom John Guest Full timeAbout the RoleWe are seeking an HR Coordinator to join our team at Reliance Worldwide Corporation (RWC). As an HR Coordinator, you will play a vital role in providing a client-focused, comprehensive, and professional people service to our colleagues and managers.Key ResponsibilitiesProvide high-quality, professional service by maintaining accurate HR...