Sales Support

6 months ago

Hammersmith, United Kingdom Flight Centre Travel Group Full time

**The Opportunity**

Supporting across a diversity of product and resorts that includes Daios Cove, Costa Navarino, Pine Cliffs, and Courchevel to name but a few, this is a pivotal role within our Europe and Family Resorts team. This involves assisting across the guest booking journey, aiding the sales team with the delivery of team targets, as well as exemplary service standards, and adding luxurious finishing touches to the holidays.

The role requires strong attention to detail and a keen eye for process execution. With the potential of the position leading to a sales consultant role, it’s a great opportunity for someone looking to enter the travel industry with a market leading luxury tour operator who has a genuine interest and passion for Europe and Ski product.

**Responsibilities**
- To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
- Organise additional elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant
- Help build and design highly tailored travel quotations to deliver to guests
- Support team KPIs and targets by assisting with guest communication both pre and post booking of a luxury holiday
- Conduct pre-departure calls, walking the guest through their trip and ensuring that all service-related elements have been handled and the guests’ questions have been answered
- Conduct post-trip calls and clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised
- Support the sales team handling guest complaints pre-travel, or helping to resolve issues on the ground relating to complex multi-destination itineraries
- Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
- Act as a second pair of eyes, spotting discrepancies and areas for possible error
- Ensure a timely collection of balances
- Obtain and accurately record all required information from guests on behalf of the Travel Consultants
- To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarisation trip

**About You**
- Demonstrable attention to detail, ownership of accuracy
- An ability and desire to work in a fast paced sales environment
- To relish the challenge of working towards targets and team KPIs
- Ability to work to deadlines and prioritise effectively
- Understanding of luxury service and guest expectations
- Self-motivated with a proactive and positive attitude
- Genuine passion for luxury travel
- Proficient English communication skills (written and oral)
- Prior experience in a customer facing role in a similar or adjacent industry would be advantageous
- Competent Telephone manner
- In resort experience and/or an acquired knowledge of ski tour operations would also be beneficial

**Values & Behaviours**
- **In the know** - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- **In the Detail** - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- **Inspiring** - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

**Location**

We aim to find someone who would be office based at our premises in Hammersmith, London.

**Benefits**

We offer very competitive salaries and a great benefits package including the following:

- 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
- Contributory pension scheme
- 'Cycle to work' scheme
- Subsidised private healthcare
- Company loyalty scheme (Travel Fund)
- Travel insurance
- Familiarisation trips
- Recognition awards throughout the year
- Social events
- 1 hour per week paid learning & development / personal growth
- Paid volunteering leave

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