Africa Team

2 months ago

Hammersmith, United Kingdom Scott Dunn Full time

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.

The Opportunity
We have travelled the length and breadth of Africa and the Middle East and tested every possible route to enable us to curate itineraries that work seamlessly, taking in the country’s many highlights at just the right pace. From luxury bush safaris to mountainous jungle trekking, our Africa itineraries are packed with unique experiences and handpicked lodges, delivering truly unforgettable travel moments. As part of our Africa sales team, you will provide a pivotal role supporting the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to the holidays. The role requires strong attention to detail and a keen eye for process execution. With the likelihood of the position leading to a sales consultant role, it’s a great opportunity for someone looking to enter the travel industry with a market leading luxury tour operator without having the travel and sales experience often required.

**Responsibilities**:

- To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
- Organise additional elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant
- Help build and design highly tailored travel quotations to deliver to guests
- Support team KPIs and targets by assisting with guest communication both pre and post booking of a luxury holiday
- Conduct pre-departure calls, walking the guest through their trip and ensuring that all service-related elements have been handled and the guests’ questions have been answered
- Conduct post-trip calls and clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised
- Support the sales team handling guest complaints pre-travel, or helping to resolve issues on the ground relating to complex multi-destination itineraries
- Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
- Act as a second pair of eyes, spotting discrepancies and areas for possible error
- Ensure a timely collection of balances
- Obtain and accurately record all required information from guests on behalf of the Travel Consultants
- To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarisation trip

About You
- Demonstrable attention to detail, ownership of accuracy
- An ability and desire to work in a fast paced sales environment
- To relish the challenge of working towards targets and team KPIs
- Ability to work to deadlines and prioritise effectively
- Strong organisational skills and able to juggle multiple tasks
- Understanding of luxury service and guest expectations
- Self-motivated with a proactive and positive attitude
- Genuine passion for luxury travel would be beneficial

Values & Behaviours
- In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location
We aim to find someone who would be office based at our premises in Hammersmith for at least 3 days a week. There will be an induction / training period initially, where you may be required to attend the office daily.

**Benefits**:
We offer very competitive salaries and a great benefits package including the following:

- 23 days annual leave (rising 1 day for each year of service, max 30)
- Company loyalty scheme (personal travel fund)
- Recognition awards
- Contributory pension scheme
- Subsidised private healthcare
- Familiarisation trips
- Travel insurance
- ‘Cycle to work’ scheme
- Social events
- Paid learning days
- Paid volunteering leave

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