Trilingual Customer Service Coordinator
3 weeks ago
Our client, a well-known leading technology company, is looking for a Trilingual Customer Service Coordinator to join their team In this permanent role, you will be responsible for providing excellent customer support to their German AND French OR Italianspeaking customers.
**Your responsibilities will include**:
- Dealing with a wide range of customers across the German AND French OR Italian market
- Providing first-class customer support
- Maintaining client/customer satisfaction
- Ensuring that all enquiries are being responded to in a timely manner
- Managing second-line support calls from resellers and subcontractors
- Entering information into the call management database, monitoring the call escalations and where necessary escalating the call to the next appropriate level of customer service management
**About you**:
It is essential for you to be confident and well-spoken as you will be dealing with various clients/customers and have strong language skills in German AND French OR Italian to a fluent level. It is a great opportunity for someone who enjoys solving problemsand helping customers. In return, you will receive a great benefits package, such as holiday allowance, dental scheme, pension scheme and much more
**Profile**:
- Fluent in German + French OR Italian
- Experience working in a customer support, customer services, client support role or any office-based experience
- Demonstrated interpersonal skills and the ability to work as part of a team and independently
- Strong communication skills: active listening, writing/typing, informal communication
- Able to commute to Sunbury on Thames 2/3 times per week
To apply, please send your CV in English and in Word format to Joana.
languagematters is acting as an employment agency in relation to this vacancy.
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