Customer Service Officer

5 months ago


Liverpool, United Kingdom Containerships Full time

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Mission

To ensure transport non-conformance issues are resolved in a timely and cost-effective manner whilst delivering high levels of customer service and meeting customer expectations. General Transport administration duties.

**Responsibilities**:

- To be the first port of call for transport issues
- Build strong working relationships with clients and internal customers
- Advising of late runners and transport failures to customers and relevant Departments.
- Forming potential solutions to transport problems by managing and monitoring delivery.
- Rebooking and presenting options to the customer
- Ensure customer expectations are managed
- Logging all transport issues
- Transport Administration
- Job rating
- Build strong working relationships with clients and internal customers
- Logging of transport issues and failures on the transport database
- Raising charges to customers and gaining an agreement for any incurred c osts caused by the client
- Co-ordinate between haulier and customer to ensure service issues are resolved

Key Performance Indicators
- Maximum failure rate 3%
- All work rated on day of dispatch
- Ensure all daily work is covered, exceptions reported and solutions advised
- Ensure timely and accurate customer notification on late running with detailed information in aproved format
- All Vendor Self Bills to be sent accurate and in a timely manner
- All additional costs captured within 24 hours
- Efficient management of Haulier Claims
- Building special quotes
- Resolve all invoice queries within 72 hours
- All invoices despatched within 7 days
- All investigations for root cause of failures and recommended corrective actions within required time limits
- Allocation of all work to hauliers by set deadlines

Profile and

**Required Skills**:

- Excellent customer service skills
- Professional and confident telephone manner
- Self motivated, dedicated and driven
- Ability to work both independently and as part of a team
- Ability to work under pressure
- Proactive
- A good knowledge of cost recovery issues

Not only do we offer a competitive salary, we also offer a generous benefits package including:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

Discretionary annual bonus

Enhanced pension scheme up to 15% total contribution

Life assurance x4

Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

Health plan including an Employee Assistance Programme

Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

Hybrid Working

Cycle to work scheme/ Season ticket loans

Enhanced policies including Maternity & Paternity

Employee recognition awards

Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence

Exemplarity

Imagination

Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities

Come along on CMA CGM's Adventure



  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to join the Crown Commercial Service as a Customer Service Advisor. In this role, you will work as part of a fast-paced Customer Service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An Apprenticeship provides work-based, on-the-job training and development. The training is fully...


  • Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328363**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - Until Aug 24**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs...


  • Liverpool, United Kingdom Crown Commercial Service Full time

    **Position**:Customer Service Advisor **Band**:1 **Salary**: £22,758 **Location**:Liverpool/Birmingham/Newport/Norwich **Term**:Fixed Term (12 months) **Closing Date: 25/07/23** - Do you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service with Crown Commercial Service. In this role, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.As a customer service advisor, you will be responsible for providing an efficient and effective single...


  • Liverpool, United Kingdom Crown Commercial Service Full time

    Job summaryDo you want to start your career in the UKs biggest civil service procurement company? Do you have a passion for customer service? Do you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within customer facing environments?This Customer...


  • Liverpool, United Kingdom Cobalt Housing Full time

    Job title: Customer Service Officer Contract: 16 hours per week / 12 month fixed term contract **Salary**: £27,677.49 per annum/pro rata Location: Cobalt HQ, Lower House Lane - hybrid working Do you want to help the local community on a daily basis? Do you care about making a difference to other people’s lives? Are you considering a career in housing?...


  • Liverpool, United Kingdom Crown Commercial Service Full time

    Job summaryDo you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within customer facing environments? Do you want to earn whilst you learn?This Customer Service Advisor position could be perfect for you.The RoleThis is an exciting opportunity to...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Role OverviewWe are seeking an enthusiastic and detail-oriented Customer Service Specialist to join our team at the Crown Commercial Service.About the RoleThis is a fantastic opportunity for a motivated individual to start their career in customer service. As a Customer Service Specialist, you will be responsible for providing high-quality support to...

  • Executive Officer

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Brook Street Full time

    Customer Service Role within the Home OfficeWe are seeking an Executive Officer to join our Customer Services Group within the Home Office. As part of the Visas, Status, and Information Services command, you will work closely with our team to deliver exceptional customer service and support.Key ResponsibilitiesAdminister and make decisions on customer...

  • Executive Officer

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Brook Street NMR Full time

    Job Title: Executive Officer - Customer Service SpecialistJob Summary: We are seeking a highly skilled and motivated Executive Officer to join our Customer Services Group within the Home Office. As an Executive Officer, you will be responsible for providing exceptional customer service and supporting the delivery of our services.Key...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryJoin Crown Commercial Service as a Customer Service Senior Advisor and embark on a rewarding career in customer-facing environments.About the RoleThis is an exciting opportunity to begin a career in Customer Service, working as part of a fast-paced Customer Service team and undertaking a Level 3 Customer Service Specialist Apprenticeship. As a...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryCrown Commercial Service is seeking a highly skilled and experienced Customer Service Senior Advisor to join our team. As a key member of our Customer Service Centre, you will be responsible for delivering low complexity procurement activities on behalf of our customers, while also developing and managing a team of customer service advisers.The...


  • Liverpool, Liverpool, United Kingdom Brackenberry Full time

    We are seeking an experienced Customer Service Liaison Officer to join our team on a 3-month contract, with a strong likelihood of extension. The ideal candidate will possess excellent communication skills and have experience working in a fast-paced environment.Rate of Pay: £12.31 - £15.50 per hour**Job Description:**The successful candidate will be...


  • Liverpool, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 348423**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    About UsCrown Commercial Service is a leading provider of procurement services, helping public sector organisations to achieve better value for money. We are committed to delivering high-quality customer service and making a positive impact on the communities we serve.Job SummaryWe are seeking an experienced Customer Service Senior Advisor to join our team....


  • Liverpool, Liverpool, United Kingdom The Recruitment Co. Full time

    Job Role: Customer Service AdvisorWe are seeking a motivated and professional Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for answering queries via telephone and responding to emails.Key Responsibilities:Providing excellent customer service via telephone and emailResponding to customer queries in a polite...


  • Liverpool, United Kingdom Webrecruit Full time

    Liverpool, L20 8PD £23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service. We are recruiting for an office-based Customer Service Advisor to join a friendly, focused...


  • Liverpool, United Kingdom Adepto Technical Recruitment Full time

    **The role**: Customer Service Advisor (12 Month Contract) **Location**: Liverpool **Working Arrangements**: Mon-Fri 8am to 4:15pm / 8:45am to 5pm rotating. **Hybrid Working**: Mondays and Fridays working from home with Tuesday, Wednesday and Thursday from the office **Background**: Are you a dynamic and customer-focused professional with a passion for...


  • Liverpool, Liverpool, United Kingdom AHK Full time

    At AHK, we are seeking a Client Services Coordinator to provide exceptional customer service to our clients and overseas offices. Your responsibilities will include delivering outstanding service verbally and electronically.Key Responsibilities:Provide excellent customer service to clients and overseas officesCommunicate effectively with clients and...


  • Liverpool, United Kingdom Colbern Limited Full time

    621681-4984-2481 28.3 Customer Services Officer Liverpool Contract £12.71 per hour Our client is looking for an experienced Customer Services Officer. To deliver accessible, world class quality services to all customers by placing them at the heart of the Council’s and partner agencies’ activity. To provide first point of contact resolutions to...