Executive Officer

2 weeks ago


Liverpool, Liverpool, United Kingdom Brook Street Full time

Customer Service Role within the Home Office



We are seeking an Executive Officer to join our Customer Services Group within the Home Office. As part of the Visas, Status, and Information Services command, you will work closely with our team to deliver exceptional customer service and support.



Key Responsibilities


  • Administer and make decisions on customer applications for visitor visas and Electronic Travel Authorizations (ETAs)
  • Manage team mailboxes and respond to correspondence and complaints in a professional and timely manner
  • Articulate complex decisions in a clear and concise manner, both verbally and in writing
  • Support the development of colleagues' knowledge and skills, and manage individuals in line with Attendance, Conduct, and Performance expectations


Requirements


  • Excellent written and verbal communication skills, with the ability to articulate complex decisions clearly
  • Strong IT skills, including proficiency in MS Office packages (Word, Excel, Outlook)
  • Experience in team management and customer service
  • Ability to work in a fast-paced environment and adapt to changes in policies and processes


This is an exciting opportunity to join the Home Office and contribute to delivering exceptional customer service. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.


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